Ipswich City Council

Facebook Guidelines

Ipswich City Council is using Facebook and we invite you to follow us.

We aim to inform the community of what's happening in Ipswich including:

Important news updates
Upcoming events and activities
Links to interesting and useful information about Ipswich published on our website and the internet

Who manages the Facebook Account?
This Facebook Account is managed by the Ipswich City Council Media Branch.

Will Council respond to my posts or messages?
We will endeavour to reply to your message, however we are not always able to reply individually to all the messages we receive.

Availability
As a general rule we monitor the Facebook account during business hours only.

While it's rare Facebook may occasionally be unavailable and we accept no responsibility for lack of service due to downtime. In the event of an emergency in the Ipswich area, please contact the following:

Ipswich City Council
Ph: 3810 6666

Other Emergency Services
Police Services 000 - Queensland Police
Fire Brigade 000 - Queensland Fire and Rescue Service
Ambulance 000 - Queensland Ambulance
SES 13 25 00
Energex 13 62 62
Ipswich Hospital 3810 1111
St. Andrews 3281 1900

Please click here for more contact information:
http://www.ipswich.qld.gov.au/residents/emergency_management/

Formal requests, comments or enquiries

You should contact Ipswich City Council by phone, email or in writing if you have:

a formal request, comment or enquiry

We consider Facebook to be an informal communication channel. Direct messages or posts from Facebook are not considered as official correspondence. ‘Correspondence' means communications written, faxed, emailed or by other means that includes your proper name and contact information in order for us to act on your enquiry.

Following

Our following of other Facebook Accounts or Pages does not imply any endorsement by Council.

Privacy

Your user identity or email address is not recorded unless you contact us via email, in writing or via online feedback forms. Your email address will only be used for the purpose for which you provide it. Be aware that Facebook is a public space on the internet.

Terms of Service

An open dialogue between ourselves and Facebook users is always welcome, however, when commenting on this page, we ask that you follow the guidelines below.

Do not:

Post anything that could be considered prejudicial, racist, off-topic, inflammatory, repetitive, vexatious, offensive or otherwise inappropriate.
Swear. We want everyone to be comfortable visiting here to get information about all things Ipswich.
Harass or make personal attacks against other users. Please be respectful of others and their opinions.
Reveal any personal or sensitive information about others on this page. Divulging any information considered personal or private by community standards can cause unnecessary hurt and distress. Please remember these sensitivities before you post.
Post anything that could be considered spam.
Link to other Facebook pages, any non-government or off-topic page.
Report any offensive material on Facebook to this page, or post a link to it. Complaints about offensive material should be made directly to Facebook.

Any comment deemed to fit under these definitions will be subject to deletion. Users found to be repeatedly engaging in the above activities will be banned from this page.

By following these simple guidelines, you will help make our jobs easier and allow us to focus on keeping the community informed.

Disclaimer

Whilst Ipswich City Council endeavours to maintain the currency and accuracy of information published on this channel, it does not guarantee that the information is accurate, complete, or current, or that the data is free from defects or malicious code such as viruses. It is advisable that users ascertain the currency of information immediately prior to use. Ipswich City Council disclaims all responsibility for any loss or damage which may arise from the use of this channel.

Links to external websites and Facebook user accounts are provided as a convenience to users and such sites and associated content are not under the control of Ipswich City Council. The inclusion of any link does not imply endorsement of that website, service or person by Ipswich City Council. Ipswich City Council is not responsible for the content or reliability of links, or for any loss or inconvenience arising from their use.

Last Updated 7 Oct 2011 |

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