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Accessing Information

Ipswich City Council’s Commitment to Providing Information

Ipswich City Council is committed to providing the community with open and transparent access to information in relation to its services, activities and business operations and is working to:

  • Be more open and accountable
  • Providing equal access to information across all sectors of the community
  • Ensuring appropriate protection for each individual's privacy.

How do I access information?

Documents held by Ipswich City Council (Council) may be accessed through a variety of mechanisms. The most appropriate method of seeking access to information will depend on what type of information is being sought. Council information is commonly accessed (subject to legal and policy requirements, e.g. privacy) through the following avenues:

Publication Scheme

Our Publication Scheme describes and categorises routinely available information.  It has been developed to give the community greater access to information held by Council.

Administrative Access Scheme

Council’s Administrative Access Scheme provides access to information through a streamlined process. It is an easier and quicker process than the formal Right to Information or Information Privacy application processes.

If you have been unable to find what you are looking for on our website please contact the Customer Service Centre on 3810 6666, who will identify the relevant department that may be able to assist with this enquiry.

Current employees are entitled to access their own employee records.  For details on how to apply for administrative access to employee records, please refer to:

Current employees are entitled to access their own employee records. For details on how to apply for administrative access to employee records, please refer to:

Employee Relations Manager
Office of the CEO 
Ipswich City Council
PO Box 191, Ipswich QLD 4305
Email hrrequests@ipswich.qld.gov.au
Phone (07) 3810 7846
Fax (07) 3810 6731

Website

  • Council's website contains a range of information that can be accessed through using the search box situated at the top of each page of our website.
  • You can also review the website sitemap or FAQs for commonly requested information such as parking and building.

Online Services

There are various services and information you can access directly through our website, including:

  • MyIpswich - allows registered users to view their information and request various services
  • Map Search - access geographic based information, addresses and postcode searches
  • PD OnLine - property information, development application tracking and interactive mapping
  • Media Releases - social media accounts, image gallery and publications
  • Open Data Portal - data anyone can access, use and share e.g. parks, rivers, terrains, planning policies, etc.
  • Fact Sheets - on a range of council related topics

Right to Information and Information Privacy Applications

  • While Council proactively releases a great deal of information to the community, the Right to Information Act 2009 (Qld) (RTI Act) and Information Privacy Act 2009 (Qld) (IP Act) both provide a formal means of requesting access to information held by council that is not normally publicly available.
  • For information on how to make an application for information, please refer to Council's Applying for Information under Right to Information Act and Information Privacy Act website pages.
  • For further information about the RTI Act and IP Act visit the websites of the Office of the Information Commissioner and see the RTI and IP Acts factsheets on the Office of the Information Commissioner website.
  • All enquiries about Right to Information and Information Privacy should be directed to:
    • Right to Information Team
      Finance and Corporate Services Department
      Ipswich City Council
      PO Box 191, Ipswich QLD 4305
      Email: righttoinformation@ipswich.qld.gov.au
      Phone: 3810 6666
      Fax: 3810 6731

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