Last updated: 03 Apr 2020 3:52pm

The World Health Organisation (WHO) has classified the COVID-19 outbreak a pandemic. Ipswich City Council continues to closely monitor the situation, working with lead agencies Queensland Health and the Australian Government Department of Health.

We encourage Ipswich residents and visitors to keep themselves up to date by visiting the Queensland Health website regularly.

Information on recommendations for healthcare facilities and waste contractors with regards to the management of waste generated in the care of people with suspected or confirmed COVID-19 infection.

What is Ipswich City Council doing in response to COVID-19?

Council has established plans and processes to respond to pandemics so we can continue to provide essential community services during those periods. These plans are continuously reviewed and updated as further information about COVID-19 emerges. Council has already set up a specialised working group focusing on:

  • Safety and health of all employees;
  • Business continuity and how council continues to deliver essential services to the community;
  • Keeping the community informed of updates;
  • How to manage council-owned and managed events; and
  • Ways council can assist the community if COVID-19 escalates.

A COVID-19 Response Plan has been endorsed and a communications plan is operational.

Some information about how we’re approaching these issues is being shared with the public and council encourages residents and visitors concerned about COVID-19’s impact on Ipswich to keep abreast of news via Ipswich First.

To ensure the safety of our community, we have decided to take a number of measures to reduce the risk of spread of COVID-19.

  • Council looks to go cashless
    • Ipswich City Council is moving to protect employees by adopting cashless payments.
    • Transfer stations at Riverview and Rosewood have both been equipped to accept eftpos payments, and patrons are all being asked to use card.
    • Council’s main service centre in the South St administration building is also asking people to use card for any transactions they might have to make.
    • And the city pound wants people to avoid using cash.
  • All pools within the Ipswich City Council area are now closed which includes:
    • Goodna Pool
    • Bundamba Pool
    • Leichhardt Pool
    • Rosewood Pool
    • Orion Lagoon
    • Riverheart Parkland water play area; and
    • Robelle Splash (privately owned and operated)
  • For the safety of our customers and staff, and to comply with current health advice, council has made the decision to close the following venues:
    • Fire Station 101 co-working space will be closed from midnight Wednesday 25 March
    • Ipswich Art Gallery, Ipswich Civic Centre and Visitor Information Centre at close of business Monday 23 March.
    • Ipswich Libraries at close of business Tuesday 24 March
    • Ipswich Libraries has a great online service which remains open
    • Hardings Paddock campgrounds will be closed – effective immediately Wednesday 25 March
  • The following venues will remain open at the current time:
    • Transfer stations
      • Council urges residents to avoid or reduce visits to the Riverview and Rosewood refuse and recycling centres. New social distancing and safety requirements will result in delays.
    • Community centres
    • Most over-the-counter services provided by council will be available at the administration building in South Street.
  • Ipswich City Council has cancelled major council produced events scheduled for March, April and May. The cancellation is part of council’s response to COVID-19 and is in line with Federal Government’s directives.
  • Ipswich City Council has also moved to decline event permit applications over 500 people to 31 May. Permit fees will be refunded to impacted events. All event bookings for over 500 people in council facilities to 31 May 2020 will also be cancelled with deposits to be refunded and no cancellation fees charged.
  • Ipswich City Council has considered the health, safety and wellbeing of its volunteers and has suspended all volunteering programs.
  • Council will close the Nature Centre (from Wednesday 25 March - Sunday 31 May) and Environmental Education Centre (from Saturday 21 March - Sunday 31 May 2020), plus Maker spaces in all Ipswich libraries to mitigate risks to staff, volunteers and visitors.
  • Council is exploring contingency plans for a host of other council programs, locations and community events with the likelihood of further closures and cancellations soon.
  • The Kids Go Wild program had been cancelled, with the Queens Park free tree giveaway area closed from Saturday until further notice.
  • All mobile nursery events have been cancelled until the end of June
  • To ensure the safety of our community, we have decided to take a number of measures to reduce the risk of spread of COVID-19. We apologise for any inconvenience. Council has cancelled all mobile nursery events until 30 June. Queens Park Nursery (closed from 19 March until further notice). Goodna Nursery (closed permanently as of 18 March).
  • The nursery will no longer be accepting free plant application forms for the remainder of this Financial Year. This includes Free Plant Application forms that have already been received where the plants have not yet been picked up.
  • Council’s major infrastructure briefing scheduled for 29 April on the Brisbane Airport second runway, Brisbane Lions stadium development at Springfield and Ipswich Turf Club redevelopment had also been postponed.
  • Council environmental health officers have altered some of their work processes to ensure their ability to respond and assist Queensland Health if necessary.
  • Council’s infrastructure and environment team has taken steps to ensure the continued delivery of our essential waste services to the community.
  • Council is currently exploring contingency plans for all Council meetings.
  • Ipswich Civic Centre and Studio 188 have cancelled or postponed all performances, in addition to activities and events greater than 100 people, up to and including 31 May 2020.  Ticket holders for affected shows will be contacted by our Box Office regarding details of rescheduled dates or refunds in the coming days.  See the following websites for further details:
  • Council is encouraging local sporting and community organisations to adopt the recommendations outlined by the Federal Government or the national and state governing bodies of our sporting associations.
  • The Ipswich City Council pound has temporarily transitioned operations to the RSPCA’s Wacol Animal Care Campus. Animal Management Services will still be provided to the Ipswich Community, although impounding capacity will be limited during the COVID-19 pandemic. Until operations return to normal, Council will work with residents who find animals to assist them in reuniting the animal with its owner directly (to reduce the animals coming into Council’s care).

Frequently Asked Questions

Support for Residents

Will essential services remain operational?

Yes. Council has developed a COVID-19 Response Plan to ensure essential services are maintained.

Should the community still submit customer requests for things like potholes, requesting new bins, etc?

Yes. Council will communicate with customers in relation to their requests.

Can I still come in person to a council Customer Service Centre?

Yes. At this stage, our Customer Service Centres are still accessible to the public, although we do ask that if customers feel unwell, they call first. The health and safety of our employees and the community is paramount and we encourage our customers to consider the advice of Queensland Health before attending in person.

How can I contact council during this period?

You can still contact council though the normal channels, including the customer call centre (07) 3810 6666 or email council@ipswich.qld.gov.au or in person at the Customer Service Centre.

We will continue to update this page as information emerges.

Support for Business

Council is currently working on how it can assist businesses and the community to recover from the economic impacts of the virus. The following information includes the state and federal government support services is available for businesses.

Information on recommendations for healthcare facilities and waste contractors with regards to the management of waste generated in the care of people with suspected or confirmed COVID-19 infection.

Council support

Australian Government support

Queensland Government support

Support for Visitors

Council’s Visitor Information Centre will be temporarily closed from close of business, Monday 23 March.

Council’s destination portal Discover Ipswich will keep visitors up-to-date with information relating to events, temporary closures and what visitors to the region can expect during this period.

We encourage visitors to Ipswich to consider the health, safety and wellbeing of themselves and their families during this pandemic and to follow the advice provided by Queensland Health.

Temporary Closures

Council has decided to temporarily close the following venues and facilities:

  • All pools within the Ipswich City Council area will be closed from 5pm Wednesday 25 March which includes:
    • Goodna Pool
    • Bundamba Pool
    • Leichhardt Pool
    • Rosewood Pool
    • Orion Lagoon
    • Riverheart Parkland water play area; and
    • Robelle Splash (privately owned and operated)
  • Ipswich Art Gallery, Ipswich Civic Centre and Visitor Information Centre at close of business Monday 23 March.
  • Ipswich Libraries at close of business Tuesday 24 March
  • Nature Centre (Wednesday 25 March – Sunday 31 May)
  • Environmental Education Centre (Saturday 21 March – Sunday 31 May)
  • Maker spaces in all Ipswich libraries
  • The Kids Go Wild program had been cancelled, with the Queens Park free tree giveaway area closed from Saturday until further notice
  • All mobile nursery events have been cancelled until the end of June
  • Council’s major infrastructure briefing scheduled for 29 April on the Brisbane Airport second runway, Brisbane Lions stadium development at Springfield and Ipswich Turf Club redevelopment had also been postponed.
  • Fire Station 101 co-working space will be closed from midnight Wednesday 25 March
  • Hardings Paddock campgrounds will be closed – effective immediately Wednesday 25 March
  • All dog off leash areas are now closed to the public until further notice.

Council is exploring contingency plans for a host of other council programs, locations and community events with the likelihood of further closures and cancellations soon.

Events

Ipswich City Council has cancelled some council produced events scheduled for March, April and May. The cancellation is part of council’s response to COVID-19 and is in line with Federal Government’s directives.

Ipswich City Council has also moved to decline event permit applications over 500 people to 31 May 2020. Permit fees will be refunded to impacted events. All event bookings for over 500 people in council facilities to 31 May 2020 will also be cancelled with deposits to be refunded and no cancellation fees charged.

Other

How long will this pandemic affect Ipswich?

Council is following advice from lead agencies Queensland Health and the Australian Government. At this stage, council has decided to cancel major events until the end of May, however this is not an indication of when the COVID-19 pandemic is expected to be no longer an issue. We encourage the community to keep up-to-date with information from Queensland Health.

Please read our range of FAQs for more information regarding our response to COVID-19. We will continue to update this page as information emerges, so please check back regularly.

Last updated: 03 Apr 2020 3:52pm