General Enquiries & Emergencies
(07) 3810 6666

TTY Phone
133 677 then ask for
07 3810 6666

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Ipswich City Council is committed to the continued development of an inclusive, harmonious and cohesive community and to enact a model of best practice in this area.

One of the greatest challenges facing Local Governments in view of changing population/demographic trends is its service response to the demands of a culturally diverse society. This involves Council being responsive in the areas of advocacy, planning and delivery of local government council programs and services to improve access and ensure the equal participation of all citizens in municipal life.

Council is committed to the principles of our Multicultural Access and Equity and Social Justice Policies and strives to:Multicultural Celebreation

  • Ensure that as Council moves to develop, deliver and review its services, residents from culturally and linguistically diverse backgrounds participate in relevant community consultation and community research;
  • Ensure that Council information is accessible to all residents including those with limited English language skills;
  • Ensure appropriate contact and communication with its residents from culturally and linguistically diverse backgrounds and the removal of barriers to positive contact;
  • Utilise existing translating and interpreting resources within Council's operations and use other Information Technology and language support services as required;
  • Provide staff training within Council to ensure the delivery of culturally appropriate services to residents from culturally and linguistically diverse backgrounds;
  • Foster a process of open communication and consultation with residents from culturally and linguistically diverse backgrounds and promote the community's relationship with Council as being in the spirit of partnership;
  • Develop and implement appropriate standards of data collection throughout the organisation which will enable Council to target, and evaluate service delivery, and Council's responsiveness to the needs of residents from culturally and linguistically diverse backgrounds; and
  • Develop and implement multicultural strategies that are compatible with the following Mission statement.

Mission Statement

To promote harmonious community relations in Ipswich.


  • Formulate strategies and structures to attain the Mission Statement
  • Raise awareness of Community's diversity
  • Promote the celebration of diversity
  • Work towards the acceptance of difference and the reduction of prejudice
  • Promote inclusion in all aspects of community life
  • Identify issues that need attention
  • Encourage attitudinal change

Related Information

Access Community Services Limited (Access) is one of Australia’s leaders in settlement, employment, training and youth support services to migrants, refugees and mainstream clients. We operate throughout Queensland, with particular emphasis on Logan City, Ipswich and Gold Coast. For more information visit

The St Vincent de Paul Settlement Service delivers services which assist eligible clients to become self-reliant and participate equitably in Australian society as soon as possible after arrival. Through empowering clients and facilitating self-reliance we can further the St Vincent de Paul Society's aim of providing a hand up, not a hand out. For more information visit

The Ethnic Communities Council of Queensland (ECCQ) works to ensure all people from diverse cultural and linguistic backgrounds have equal access to services and can fully participate in all aspects of a cohesive and harmonious Queensland. This is achieved through a combination of targeted advocacy, representative and consultative functions and service development and delivery. For more information visit