General Enquiries & Emergencies
(07) 3810 6666


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133 677 then ask for
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Emergency Management

Ipswich City Council is dedicated to providing our community with a broad range of information on emergency management in our city. From floods to fires to storm readiness, our range of emergency management initiatives ensure our residents are kept informed, updated and safe in the event of any emergency.

Emergency Management Dashboard (EMD)

The Emergency Management Dashboard provides residents with a comprehensive and user-friendly platform for accessing information on the current status of events in Ipswich, including emergency news, road conditions, weather warnings, power outages and more. The Emergency Management Dashboard is your link to emergency management information - during an event or any other day of the year. Get informed - visit Ipswich City Council’s Emergency Management Dashboard today.

Early Warning Network (EWN)

As part of Ipswich City Council's commitment to community safety and wellbeing, we have teamed up the Early Warning Network to provide residents with early warning alerts for potentially dangerous weather and bushfires within the City of Ipswich. Our goal is to encourage residents to become familiar with potential hazards and risks and take early action where needed.

My Ipswich Alerts

The EWN alerts are provided through Council's innovative My Ipswich Alerts platform, a free service enabling the community to be instantly updated via email, SMS or smartphone app with warnings and information about emergency and disaster events and services actions in the greater Ipswich region. These alerts also include notifications for releases from Seqwater facilities, such as Lake Wivenhoe water release notifications, as well as other unique functions like the 'Help Me' button which sends out your location to family and friends in an emergency. Severe weather warnings are also available via the Ipswich City Council Facebook page or the Bureau of Meteorology.

For more information about My Ipswich Alerts, or to register or update your details, please use the buttons below:


Video: Are you flood ready in Ipswich?

Do you know your level of flood risk? Don't be an ostrich - check it out:

Emergency contacts

Triple Zero (all emergencies)

000

TTY Emergency Call

106

Animal Emergencies

RSPCA Emergency Hotline

1300 ANIMAL (1300 130 372)

Department of Agriculture and Fisheries

13 25 23

Disaster and Emergency Information

Queensland Alert

Qld.gov.au/alerts

Emergency Management Dashboard

Emd.ipswich.qld.gov.au

Donation of Goods to Affected Persons

GIVIT

Givit.org.au

Electrical Providers

Energex

Emergency

General enquiries

Loss of supply

Energex.com.au

13 19 62

13 12 53

13 62 62

Non-Life Threating Flood, Storm or Rescue Information

State Emergency Service (SES)

132 500

General Information

Download QLD SES Assistance App (iOS/Android

Ses.qld.gov.au

132500.qld.gov.au

Non-Life Threating Fire, Emergency or Rescue Information

Queensland Fire and Emergency Services

Qfes.qld.gov.au

13 74 68

Queensland Government Rural Fire Service

Ruralfire.qld.gov.au

1800 020 440

Gas (Natural) Providers

Networks

Transmission

LPG

1800 427 532

1800 017 000

1800 808 526

Health

12 HEALTH

13 HEALTH (13 432584)

Ipswich City Council

General enquiries and emergencies – all hours

Ipswich.qld.gov.au

07 3810 6666

National Relay Service

Teletypewriter

Speak & Listen

SMS relay

Internet relay users

Captioned relay users

133 677

1300 555 727

0423 677 767

Internet-relay.nrscall.gov.au

Captioned-relay.nrscall.gov.au

Police

Crime Stoppers

Police Link

1800 333 000

131 444

Emergency / Disaster Preparation

RACQ Get Ready

Ipswich City Council

My Ipswich Alerts

Qld.gov.au/getready

Ipswich.qld.gov.au/emergency

Ipswich.qld.gov.au/myipswichalerts

Qld Gov Community Recovery

Hotline

1800 173 349

Radio

ABC 612 AM

River 94.9 FM

1300 222 612

Abc.net.au/Brisbane

07 3813 1949

River949.com.au

Telecommunications

Telstra

Personal

Business

Telstra.com.au

13 22 03

13 29 99

Optus

Personal

Small and medium business

Optus.com.au

131 344

133 343

Vodafone

All enquiries

Vodafone.com.au

1300 650 410

NBN Co

Nbnco.com.au

Traffic and Transport

Queensland Government Department of Transport and Main Roads

Qldtraffic.qld.gov.au

13 19 40

Translating and Interpreting

Queensland Government Translating and Interpreting Service

Tisnational.gov.au

13 14 50

Water & Sewerage

Queensland Urban Utilities (QUU)

Faults & Emergencies

General Enquiries

13 23 64

13 26 57

Volunteer During an Emergency

Volunteering Queensland

Emergencyvolunteering.com.au/qld

07 3002 7600

Managing overland flow

What is overland flow?
Overland flow is surface water resulting from rainfall, which can cause flooding of properties and houses if not properly managed.

Why is it important?
Ipswich is prone to bursts of intense rainfall which causes significant amounts of surface water. This surface water will naturally concentrate and flow downhill. Where a piped drainage system is unavailable or unable to cope, the resulting surface water (overland flow) takes its natural course downhill, often across private property.

Overland flow is a natural occurrence and can be effectively managed across private property by following
some simple guidelines. Download the managing overland flow fact sheet below.

Managing overland flow fact sheet (PDF, 82.8 KB)

Emergency information

Warnings are urgent - you will need to act immediately on the information provided. Whatever the emergency, you need to Tune In - Log On - Listen Out - and Act!

Tune In

  • Tune your battery powered radio to your ABC 612 or River 949FM to listen for weather and warning updates
  • Turn your television to your local station to watch and listen for warning updates

Log On

Listen Out

  • For the Standard Emergency Warning Signal
  • (SEWS) used at the beginning of serious emergency warnings
  • For emergency alert voice messages to your landline and text messages to your mobile telephone
  • For local community safety announcements (on radio and television) for advice updates and to identify the preferred evacuation routes for your area
  • For sirens and loud hailer announcements that Emergency Services may use in certain circumstances
  • For Emergency Services personnel who may door-knock your local area to pass on warnings
  • For further information on weather warnings and forecasts or phone 1900 955 360 for the Bureau’s Phone Weather Service (call costs apply)

Act

  • Ensure all householders are aware of the warning and advice provided
  • Check on family, neighbours and friends who may need special assistance
  • Activate your plan
  • Locate and collect your Emergency and Evacuation kits if required
  • Activate your Emergency Plan
  • If you are visiting or holidaying in Queensland, or interstate, and do not have family or friends to shelter with, contact your accommodation manager to identify options for evacuation
  • Display your Emergency Plan on the fridge or household notice board, provide copies to household members, relevant friends, family and neighbours and keep a copy in your Emergency Kit

How prepared are you for natural hazards and emergencies?

RACQ Get Ready QLDA few hours spent working through simple planning tasks with your household, putting aside supplies and securing your home could mean the difference between life and death.

Please download the following fact sheets to help you and your household in the event of an emergency.

Do you have an emergency plan?

Prepare Your Emergency Plan (PDF, 260.4 KB)
Download other language versions of this document.

Do you have an evacuation plan?

Prepare for Evacuation (PDF, 499.8 KB)
Download other language versions of this document.

Do you have an emergency kit?

Prepare Your Emergency Kit (PDF, 848.7 KB)
Download other language versions of this document.

Prepare your home

Prepare Your Home (PDF, 210.3 KB)
Download other language versions of this document.

Tune into warnings

Tune Into Warnings (PDF, 494.3 KB)
Download other language versions of this document.

Check your neighbours

Check Your Neighbours (PDF, 234.5 KB)
Download other language versions of this document.

Do you have a pet emergency plan?

Pet Emergency Plan (PDF, 240.4 KB)
Download other language versions of this document.

Do you have an emergency plan for your car?

Prepare Your Car (PDF, 208.0 KB)

Do you have an emergency plan for your business?

Prepare Your Business (PDF, 207.0 KB)

For more emergency factsheets and tips visit the Queensland Government RACQ Get Ready Queensland website.

National Registration and Enquiry System

During an emergency, registering with NRIS can help people know that you are safe and well can bring your loved ones great peace of mind. This NRIS service is launched during emergency situations to help people reconnect with family and friends.

Latest weather forecast

For the latest weather forecast for south east Queensland, including storm and flood warnings, click on the following link to the Bureau of Meteorology:

http://www.bom.gov.au/weather/qld/

The river gauge used by the Bureau of Meteorology for flood warnings is located on the north bank of the Bremer River just downstream of the David Trumpy Bridge.

Disaster management plan

The City of Ipswich is a dynamic growth area of South East Queensland with a wide range of topography, changing demographics and diversified industries that are occasionally subjected to the impact of disasters, both natural and non-natural.

To meet these challenges, the Ipswich City Council Local Disaster Management Plan has been developed in conjunction with our government and non-government partner agencies.  Their contribution is acknowledged and appreciated.

Ipswich City Council Local Disaster Management Plan (PDF, 1.9 MB)

Education and preparedness guides

Did you know that the City of Ipswich is home to people from more than 115 cultural backgrounds? The key to an inclusive and prepared community is accessibility of information to everyone.

As a result, a series of emergency management education and preparedness guides designed for use by culturally and linguistically diverse communities has been prepared by Emergency Management Australia.

The series is made up of six easy to understand illustrations, with each one offering tips for dealing with different types of natural disasters.They provide practical advice in an easy to understand format, making them accessible to the entire community.

Cyclone Fact Sheet (PDF, 2.8 MB)

Earthquake Fact Sheet (PDF, 2.9 MB)

Flood Fact Sheet (PDF, 2.6 MB)

Heatwave Fact Sheet (PDF, 3.0 MB)

Lightning Fact Sheet (PDF, 2.7 MB)

Severe Storm Fact Sheet (PDF, 3.1 MB)