General Enquiries & Emergencies
(07) 3810 6666

TTY Phone
133 677 then ask for
07 3810 6666

Accessibility Options: A A Adjust contrast


Emergency Management

Ipswich City Council is dedicated to providing our community with a broad range of information on emergency management in our city. From floods to fires to storm readiness, our range of emergency management initiatives ensure our residents are kept informed, updated and safe in the event of any emergency.

Emergency Management Dashboard (EMD)

The Emergency Management Dashboard provides residents with a comprehensive and user-friendly platform for accessing information on the current status of events in Ipswich, including emergency news, road conditions, weather warnings, power outages and more. The Emergency Management Dashboard is your link to emergency management information - during an event or any other day of the year. Get informed - visit Ipswich City Council’s Emergency Management Dashboard today.

Early Warning Network (EWN)

As part of Ipswich City Council's commitment to community safety and wellbeing, we have teamed up the Early Warning Network to provide residents with early warning alerts for potentially dangerous weather and bushfires within the City of Ipswich. Our goal is to encourage residents to become familiar with potential hazards and risks and take early action where needed.

My Ipswich Alerts

The EWN alerts are provided through Council's innovative My Ipswich Alerts platform, a free service enabling the community to be instantly updated via email, SMS or smartphone app with warnings and information about emergency and disaster events and services actions in the greater Ipswich region. These alerts also include notifications for releases from Seqwater facilities, such as Lake Wivenhoe water release notifications, as well as other unique functions like the 'Help Me' button which sends out your location to family and friends in an emergency. Severe weather warnings are also available via the Ipswich City Council Facebook page or the Bureau of Meteorology.

For more information about My Ipswich Alerts, or to register or update your details, please use the buttons below:

Video: Are you storm ready in Ipswich?

For an easy three step guide to getting storm ready in Ipswich, watch how Will gets storm smart in our new Emergency Management video:

Emergency contacts

In an emergency, always dial 000

TTY Emergency call 106

Crime Stoppers 1800 333 000
Police Link 131 444
Animal Emergencies
RSPCA 1300 264 625
Ipswich City Council 07 3810 6666
Queensland Primary Industry
Call Centre 07 3239 3111

Flood, Storm or Rescue Information
State Emergency Service (SES)

General Information

Fire, Emergency or Rescue Information
Phone: 13 74 68
Phone: 1800 020 440

Prepare for an Emergency
RACQ Get Ready

Qld Government Community Recovery
Hotline Phone: 1800 173 349

Storm and Flood Requests
Phone: 132 500

Queensland Alert –


ABC 612 AM
Phone: 1300 222 612

River 94.9 FM
Phone: 07 3813 1949


Phone: 13 22 03

Personal Phone: 131 344
Small and medium business Phone: 133 343

Phone: 1800 914 408

Traffic and Transport

Health 13 HEALTH (13 432584)

Ipswich City Council
General enquiries 07 3810 6666
(including emergencies – all hours)

Translation Services
Phone: 13 14 50

National Relay Service
Teletypewriter Phone: 133 677
Speak and listen Phone: 1300 555 727
SMS relay Phone: 0423 677 767

Internet relay users

Captioned relay users

Water & Sewerage
Queensland Urban Utilities (QUU)
Faults & Emergencies Phone: 13 26 64
General Enquiries Phone: 13 26 57

Bureau of Meteorology

Managing overland flow

What is overland flow?
Overland flow is surface water resulting from rainfall, which can cause flooding of properties and houses if not properly managed.

Why is it important?
Ipswich is prone to bursts of intense rainfall which causes significant amounts of surface water. This surface water will naturally concentrate and flow downhill. Where a piped drainage system is unavailable or unable to cope, the resulting surface water (overland flow) takes its natural course downhill, often across private property.

Overland flow is a natural occurrence and can be effectively managed across private property by following
some simple guidelines. Download the managing overland flow fact sheet below.

Managing overland flow fact sheet (PDF, 847.4 KB)

Emergency information

Warnings are urgent - you will need to act immediately on the information provided. Whatever the emergency, you need to Tune In - Log On - Listen Out - and Act!

Tune In

  • Tune your battery powered radio to your ABC 612 or River 949FM to listen for weather and warning updates
  • Turn your television to your local station to watch and listen for warning updates

Log On

Listen Out

  • For the Standard Emergency Warning Signal
  • (SEWS) used at the beginning of serious emergency warnings
  • For emergency alert voice messages to your landline and text messages to your mobile telephone
  • For local community safety announcements (on radio and television) for advice updates and to identify the preferred evacuation routes for your area
  • For sirens and loud hailer announcements that Emergency Services may use in certain circumstances
  • For Emergency Services personnel who may door-knock your local area to pass on warnings
  • For further information on weather warnings and forecasts or phone 1900 955 360 for the Bureau’s Phone Weather Service (call costs apply)


  • Ensure all householders are aware of the warning and advice provided
  • Check on family, neighbours and friends who may need special assistance
  • Activate your plan
  • Locate and collect your Emergency and Evacuation kits if required
  • Activate your Emergency Plan
  • If you are visiting or holidaying in Queensland, or interstate, and do not have family or friends to shelter with, contact your accommodation manager to identify options for evacuation
  • Display your Emergency Plan on the fridge or household notice board, provide copies to household members, relevant friends, family and neighbours and keep a copy in your Emergency Kit

How prepared are you for natural hazards and emergencies?

RACQ Get Ready QLDA few hours spent working through simple planning tasks with your household, putting aside supplies and securing your home could mean the difference between life and death.

Please download the following fact sheets to help you and your household in the event of an emergency.

Do you have an Emergency Plan?

Prepare Your Household Emergency Plan (PDF, 1.2 MB)
Download other language versions of this document.

Do you have an Evacuation Plan?

Prepare Your Household For Evacuation (PDF, 462.7 KB)
Download other language versions of this document.

Do you have an Emergency Kit?

Prepare Your Household Emergency Kit (PDF, 526.8 KB)
Download other language versions of this document.

Prepare your home

Prepare Your Home (PDF, 209.2 KB)
Download other language versions of this document.

Tune into warnings

Tune into Warnings (PDF, 509.5 KB)
Download other language versions of this document.

Check your neighbours

Check Your Neighbours (PDF, 211.1 KB)
Download other language versions of this document.

Do you have a Pet Emergency Plan?

Prepare Your Pet Emergency Plan (PDF, 572.2 KB)
Download other language versions of this document.

The most current versions of the above fact sheets are provided via
Queensland's Disaster Management website.

National Registration and Enquiry System

During an emergency, registering with NRIS can help people know that you are safe and well can bring your loved ones great peace of mind. This NRIS service is launched during emergency situations to help people reconnect with family and friends.

Latest weather forecast

For the latest weather forecast for south east Queensland, including storm and flood warnings, click on the following link to the Bureau of Meteorology:

The river gauge used by the Bureau of Meteorology for flood warnings is located on the north bank of the Bremer River just downstream of the David Trumpy Bridge.

Disaster management plan

The City of Ipswich is a dynamic growth area of South East Queensland with a wide range of topography, changing demographics and diversified industries that are occasionally subjected to the impact of disasters, both natural and non-natural.

To meet these challenges, the Ipswich City Council Local Disaster Management Plan has been developed in conjunction with our government and non-government partner agencies.  Their contribution is acknowledged and appreciated.

Ipswich City Council Local Disaster Management Plan (PDF, 6.5 MB)

Education and preparedness guides

Did you know that the City of Ipswich is home to people from more than 115 cultural backgrounds? The key to an inclusive and prepared community is accessibility of information to everyone.

As a result, a series of emergency management education and preparedness guides designed for use by culturally and linguistically diverse communities has been prepared by Emergency Management Australia.

The series is made up of six easy to understand illustrations, with each one offering tips for dealing with different types of natural disasters.They provide practical advice in an easy to understand format, making them accessible to the entire community.

Cyclone Fact Sheet (PDF, 2.8 MB)

Earthquake Fact Sheet (PDF, 2.9 MB)

Flood Fact Sheet (PDF, 2.6 MB)

Heatwave Fact Sheet (PDF, 3.0 MB)

Lightning Fact Sheet (PDF, 2.7 MB)

Severe Storm Fact Sheet (PDF, 3.1 MB)