Household Waste Services and Requests

Report a missed bin collection 

Your bin collection may have been missed if your bin:

  • exceeded the weight limit and was too heavy for the collection truck to lift and empty
  • was obstructed at the time of collection
  • was taken out after the collection truck had already serviced your address.

Report a missed collection

Ask us to repair or replace a bin

You can arrange for council to repair or replace your damaged bin for free. We don't recommend making any repairs to your own wheelie bin.

You can ask us to fix or replace your bin if: 

  • it's missing a wheel or lid
  • the lid or body is cracked
  • the lid has come loose (either partially or completely).
Important Information
  • Bin repair officers are not allowed to carry out repairs on private property or private access roads. Leave your bin on the kerbside until it is repaired or replaced
  • Your bin must be less than half full at the time we repair or replace it
  • We repair or replace bins as soon as possible following your request.

Repair or replace my bin

Report a stolen or abandoned bin

  • Before reporting your bin as stolen, check your neighbours have not accidentally taken or moved it. If your bin has been stolen, you can contact us for a replacement. We'll deliver it to you as soon as possible.
  • If you have found an abandoned bin, you can report it to us. We'll pick it up as soon as possible.

Report a stolen or abandoned bin

Order bins

Bins can be ordered in the following circumstances:

  • if you have recently finished building your new residential property
  • you have moved and the property does not have bins
  • you have the need for additional bins

You must be the owner of the property to order new bins.

Order new bins

Assisted Household Waste Removal (Infirm Service)

The Assisted Household Waste Removal (Infirm) Service can be applied for by residents who are unable to physically move their bins to and from the kerbside, due to a disability or impairment, and have no access to assistance.

If approved by council, the waste collection driver will wheel the bins out for servicing and return them back to the agreed location on the residents' property. The assisted service is provided at no additional cost to the normal service charge, on the condition that the applicant provides council with a completed Assisted Household Waste Removal (Infirm) Service application.

Council review applications on a regular basis.

Assisted Household Waste Removal (Infirm Service)

Free Dialysis and Medical Assistance Bin Service

The Free Additional General Waste Bin can be applied for by residents who are undergoing approved medical and dialysis treatment. The waste collection driver will service the additional general waste bin on the resident’s weekly service day. The bin service is provided at no additional cost to the normal service charge, on the condition that the applicant provides council with a completed Free Dialysis and Medical Assistance Bin Service Application.

Council review applications on a regular basis.

Free Dialysis and Medical Assistance Bin Service Application


Bin Collection Calendar

Simply fill in your address below to generate a general waste, recycling and GO bin collection calendar for your street - you can also download a 12-month bin collection calendar in PDF format.

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Ipswich Bin App 

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Never miss bin day again!

  • Provides information on exactly when your rubbish bins are collected.  
  • Lets you know when it's your general waste, recycling or GO bin collection day.
  • Features include bin day reminders, waste sorting tips and important information on other events and services in your area.
Troubleshooting
  • Please omit hyphens and apostrophes when entering your address.
  • Try the abbreviated version of street (ST) if the extended version of your address does not work.
  • For other technical issues contact Ipswich Waste Services for assistance via email: ipswichwasteservices@ipswich.qld.gov.au or call (07) 3810 6666.

Our staff can help troubleshoot issues such as:

  • Downloading the app
  • Adding locations
  • Scheduling reminders
  • General tips on using the app.
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