To download this information please click PDF icon: Ipswich City Council Privacy Statement (PDF, 370.5 KB)


The Ipswich City Council (Council, we, our, us) collects and manages personal information in the course of performing its activities, functions and duties.  We respect the privacy of the personal information held by us.

The way in which the Council manages personal information is governed by the Information Privacy Act 2009 (Qld) (the Act).

This Statement describes generally how Council as a whole manages your personal information.  More detailed information on how your personal information is managed by Council can be found in the Council Personal Information Digest. (PDF, 162.9 KB)

What is "personal information"?

For the purposes of this Statement, "personal information" is any information or opinion (including information or an opinion forming part of a database) about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion - whether the information or opinion is true or not, and whether or not the information or opinion is recorded in a material form.

Collection and use of personal information

We are authorised or required under various legislation to collect your personal information.  For a current list of this legislation, please see the Council Personal Information Digest (PDF, 162.9 KB)

We collect your personal information so that we can use it for the following purposes:

  • to review and consider any applications or submissions you have submitted to Council (for example, development and building applications, applications for food or entertainment permits)
  • to process any Council-related payments or transactions which you make with us (for example, payment of your Council rates), and to identify you and protect you from unauthorised access to your personal or Council account information
  • to carry out any Council inspections (for example, building inspections and food or health inspections)
  • to facilitate and organise Civic and Council's community, cultural, corporate, local, national and international events, functions, forums and programs (including citizenship, prizes and awards ceremonies), and where necessary
  • to check your eligibility and record your attendance at such events
  • to inform you of Council and local news and developments or to notify you of Council-related developments or events which you have requested to be notified of (for example, Council newsletters and notices)
  • to assess your eligibility for any Council community or health assistance or services that you have requested or applied for (for example, Home Assist, Council immunisation services, the Ipswich Physical Activity Forum)
  • to assess your eligibility to be a Council volunteer, and to administer and coordinate Council's volunteer programs and to communicate with our volunteers
  • to protect your safety, security and wellbeing in Ipswich City or at Council-controlled venues, events, functions, forums and programs
  • to answer any search requests submitted by a member of the public for publicly available information (for example, property-related searches)
  • to register your pets and animals
  • to respond to any communications and correspondence you send to us (which includes answering any queries, and dealing with any feedback or complaints you have)
  • if you are a Council employee or have applied for employment at Council - to process your employment application, and to process any employment related tasks at any time (for example, to verify employment related matters and information, grant you building and IT access, to manage your salary arrangements)
  • to investigate any complaints lodged by you in connection with Council, its employees, or its functions and activities
  • to provide you with any Council information, services or products you have requested or are designed to better serve or promote the city of Ipswich, Ipswich businesses and the Ipswich community generally
  • to assist us to determine your needs and requirements to enable us to provide you with the appropriate Council services and information you have requested (for example, to direct your call or enquiry to the relevant Council department who can assist you)
  • to maintain any Council information databases, records or registers including those that we are required under Federal or State legislation to maintain
  • to administer and enforce any legislation which Council is required to administer and enforce
  • to verify any information you have provided to us
  • to get in touch with you should we need to
  • to take any other further action which we are required or authorised by law to take, including any investigative, enforcement and recovery action
  • to otherwise perform our functions, duties and activities. This includes but is not limited to any statutory duties we have, including those to other government bodies
  • any other purposes referred to in the Council Personal Information Digest (PDF, 162.9 KB)

The kinds of personal information we collect may include your:

  • name
  • residential address
  • postal address
  • date of birth
  • gender
  • telephone numbers
  • email address
  • photo and video images (for example, from security cameras at Council-controlled venues)
  • addresses of your property whether owned or leased by you
  • credit card information
  • bank account details
  • driver licence details
  • passport details
  • details of your eligibility for child related employment (for example details of your "blue card" and related correspondence) whether as employee, volunteer or otherwise
  • your vehicle description and registration details
  • details of your assets and liabilities, property(ies), your and your invitees' interactions with the Council (including Council officers, application forms, decisions by the Council and enforcement actions by the Council affecting you, your property(ies) or your invitee(s)
  • details of any pets or animals owned by you or registered in your name and any of your interactions with the Council regarding such pets or animals
  • if you have requested Council to provide you with certain health-related services (for example, under Council's immunisation or Home Assist programs) - medical history, employment history, educational qualifications, family history, assets and liabilities
  • copies of correspondence exchanged between Council and you, including Council records of any interactions Council has had with you
  • if you are a Council employee - your Council employee ID, employee file, payroll number and your tax file number.

As far as possible, we will collect personal information directly from you (for example, during personal meetings, phone conversations, from the Council's website or social media or during Council's interactions with you including by correspondence or when considering your enquiries, complaints or applications). However, in certain circumstances, we may collect your personal information from a third party, for example:

  • if you are a minor - your parents or guardian
  • other Government departments and bodies (for example, the Department of Communities)
  • your current or former employer (for example, to obtain a reference check if you are applying for employment with the Council)
  • Council and other databases (for example, to obtain information about your properties in the event of any enforcement action).

Disclosure of personal information

In accordance with the Act, we will not disclose your personal information unless:

  • we have obtained your express or implied consent
  • we are required or authorised by law to do so (including where information has been self-published)
  • the information is necessary for the Council or a law enforcement agency to perform its functions, duties and activities(including, but not limited to, the prevention, detection, investigation, prosecution or punishment of criminal offences)
  • the disclosure is necessary for research, or the compilation or analysis of statistics in the public interest (in which case your personal information will be de-identified)
  • Council believes that the disclosure is necessary to lessen or prevent a serious threat to the life, health, safety of a person, or to public health, safety or welfare.

We may in carrying out Council's functions, duties and activities disclose your personal information to:

  • internal Council departments
  • elected Councillors and the Office of Mayor
  • Council's related entities which are controlled by Council
  • bodies to which we are authorised or required by law to disclose such information (for example, law enforcement agencies, the Courts, various Federal and State departments, public sector bodies and government agencies)
  • other public or private sector bodies who provide funding to Council in connection with certain Council initiatives or with whom Council partners to deliver certain services
  • to our professional advisers, contractors or service providers who we have engaged or appointed to carry out, or advise us on, Council's functions, duties or activities
  • any parties with whom Council has entered into an arrangement (for example, a joint venture partner or contractor) for the carrying out of Council's functions, duties or activities
  • any specific parties which we have advised you of at the time the relevant personal information is collected
  • any other entities with your express or implied agreement
  • any other entities in circumstances where you have self-published personal information
  • any other entities referred to in the Council Personal Information Digest.

The above entities may in turn disclose the personal information Council provides them to third parties to which they are authorised or required by law to disclose such information.

Storage of personal information

Council stores the personal information it collects in secure locations and databases.  We take precautions to protect your personal information against loss, and unauthorised access, use, modification, disclosure or other forms of misuse.

Some examples of the safeguards Council uses to protect your personal information include:

  • password protection on Council computers
  • restricted access to Council offices
  • induction and training for Council employees on Council's information security and confidentiality procedures
  • regular back up of Council databases.

Council also has adopted a document retention program that includes structured de-identification and destruction components.

Access to your personal information

If you wish to have access to any documents held by the Council which contains your personal information, please contact us.

Please note that we may ask you to make your request in writing and provide us with evidence of your identity, and that under some circumstances under the Act or other legislation, we may not be able to provide you with the access you requested.

See "Council Privacy Contact Details" below on how to contact us.


If you have a complaint about how we have handled your personal information, please contact us.

Please note that we will ask you to lodge your complaint in writing.

Council will:

  • within 5 business days of receiving your complaint - acknowledge receipt of your complaint; and
  • within 45 business days of receiving your complaint - investigate the circumstances of your complaint and provide you with a response.

See "Council Privacy Contact Details" below on how to contact us.

Council Privacy Contact Details

Our Privacy Contact Details are:

Right to Information and Information Privacy Officer
Address: PO Box 191, Ipswich, QLD, 4305
Phone: (07) 3810 6666

Changes to the Privacy Statement

We may from time to time make changes to this Privacy Statement.  If we amend this statement, we will post the amended statement on our website -

Cookies and site visits

We monitor visits to the Council website to assist in understanding the areas of interest to visitors of our website.  For statistical and site design purposes, we make a record of your visit in log files contained on the server.

The information we collect about site visits are usually in the form of "cookies".

Cookies are small pieces of information (text) which a website can transfer to an individual's computer hard drive for record keeping.  Cookies can reside on an individual's machine for a fixed period of time, or expire at the end of an Internet session.

The information we collect on site visits include:

  • your server address
  • your top level domain name (eg. .com, .gov, .au, .org etc.)
  • the date and time of your visit to our website
  • the pages you accessed and documents you downloaded
  • the previous site visited
  • your browser type.

Data Deletion Instructions

To remove the app “MyIpswich” from your facebook account, follow the below steps:

  1. Log in to your app with Facebook Login.
  2. Go to your Facebook profile's Apps and Websites settings tab:
  3. Remove your app.
  4. Click the Removed sub-tab and click on your app.
  5. Click Send Request to trigger your callback.

Sending emails to Council

All electronic mail messages sent to or other council email addresses ending in become part of Council's records and may be retrieved by a key word searchable archive in accordance with the Public Records Act 2002 (Qld).  Your attention is also drawn to the fact that the Council is subject to the Right to Information Act 2009 (Qld) (RTI Act). Under the RTI Act, persons other than the intended recipient may access your e-mail message.