General Enquiries & Emergencies
(07) 3810 6666


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Opening Hours

Opening Hours
Customer Service Centre

Please note:

  • The Customer Service Centre at 143 Brisbane Street, Ipswich (top of the Ipswich City Mall) is now closed until further notice - more information
  • Our 50 South Street Administration Office is open from Monday - Friday: 8.00 am - 4.00 pm
  • Our call centre is operating as normal from Monday - Friday: 8.00 am - 4.30 pm
  • All of our online services are fully operational
Ipswich Visitors and
Tourist Information Centre

14 Queen Victoria Parade, Ipswich

Opening Hours:

  • Monday - Friday: 9.00 am - 5.00 pm
  • Saturday, Sunday and Public Holidays: 9.00 am - 4.00 pm
Ipswich Civic Centre

Cnr Limestone and Nicholas Streets, Ipswich

For more information visit: Ipswichciviccentre.com.au

Studio 188

188 Brisbane Street, Ipswich

For more information visit: Studio188.com.au

After Hours Emergencies

If you wish to contact Council outside of normal business hours, call 07 3810 6666, wait and you will be connected to Council's after hours emergency service.

Administration Buildings

Administration Buildings
Main Administration Building

45 Roderick Street, Ipswich

Opening Hours:

  • Monday - Friday: 8.00 am - 4.30 pm
Hayden Centre 

37 South Street, Ipswich

Opening Hours:

  • Monday - Friday: 8.00am - 4.30 pm
Pound

6 Hooper Street, West Ipswich

Phone: 07 3810 6666

Opening Hours:

  • Monday - Friday: 8.30 am - 5.00 pm

Community Offices

Council's Community Offices are now permanently closed and will be replaced by three integrated customer contact centres in Rosewood, Ipswich and Springfield Central in the near future. In the interim, residents may use the below channels to contact council:

  • Our Customer Service Centre at 45 Roderick Street, Ipswich is in operation from Monday - Friday: 8.00 am - 4.30 pm
  • Our Call Centre is operating as normal from Monday - Friday: 8.00 am - 4.30 pm
  • Our Online Services are fully operational

For an update on the opening of these facilities and further assistance please contact council@ipswich.qld.gov.au or (07) 3810 6666.

Venues and Attractions

Venues and Attractions
Ipswich Art Gallery

d'Arcy Doyle Place, Ipswich
Cnr Limestone and Nicholas Streets
Phone: 07 3810 7222
Email: info@ipswichartgallery.qld.gov.au

Admission is free

Opening Hours:

  • Daily: 10.00 am - 5.00 pm
Ipswich Nature Centre

Goleby Avenue, Queens Park, Ipswich

Admission is free

Opening Hours:

  • Tuesday to Sunday - 9.30 am - 4.00 pm
  • School Holidays - Open 7 days - 9.30 am - 4.00 pm
  • Public Holidays - 9.30 am - 4.00 pm
  • Closed Christmas Day and Good Friday
Nerima Gardens
(Japanese Gardens)

Goleby Avenue, Ipswich

Admission is free

Opening Hours:

  • Monday - Friday: 9.00 am - 3.45 pm
  • Saturday, Sunday and Public Holidays: 9.00 am - 5.45 pm

Libraries

Libraries
Ipswich Central Library

Ipswich Global Information Centre (IGIC)
40 South Street, Ipswich
Phone: 07 3810 6815
Email: info@library.ipswich.qld.gov.au

Opening Hours:

  • Monday, Tuesday and Friday: 9.00 am - 5.00 pm
  • Wednesday: 9.00 am - 6.00 pm
  • Thursday: 9:00 am - 7:00 pm
  • Saturday and Sunday: 9.00 am - 2.00 pm
Springfield Central Library

Springfield Central Library
Corner of Main Street and Sirius Drive
Orion Springfield Central
Phone No. (07) 3810 8144
Email: libraryspringfield@ipswich.qld.gov.au

Opening Hours:

  • Monday, Tuesday, Wednesday and Friday: 9.00 am - 5.00 pm
  • Thursday: 9.00 am - 8.00 pm
  • Saturday and Sunday: 10.00 am - 3.00 pm
Redbank Plaza Library 

Redbank Plaza Shopping Centre
1 Collingwood Drive
Phone: 07 3288 5411
Email: redplaza@library.ipswich.qld.gov.au

Opening Hours:

  • Monday, Wednesday and Friday: 10.00 am - 5.00 pm
  • Tuesday: 1.00 pm - 5.00 pm
  • Thursday: 11.00 am - 7:00 pm
  • Saturday: 9.00 am - 12.00 noon
  • Sunday: Closed
Redbank Plains Library

Moreton Avenue, Redbank Plains
Phone: 07 3814 4855
Email: redplns@library.ipswich.qld.gov.au

Opening Hours:

  • Monday, Wednesday and Friday: 10.00 am - 5.00 pm
  • Tuesday: 11.00 am - 7.00 pm
  • Thursday: 1.00 pm - 5.00 pm
  • Saturday: 9.00 am - 12.00 noon
  • Sunday: Closed
Mobile Library

c/o Redbank Plains Library, Moreton Avenue, Redbank Plains

For more information visit Ipswich Libraries Mobile Library webpage

Nurseries

Nurseries
Queens Park Nursery

Goleby Avenue, Ipswich

Opening Hours:

  • Wednesday - Thursday: 7.30 am - 12.00 noon, 12.30 pm - 3.00 pm
  • Saturday: 8.00 am - 12 pm
  • Public holidays - CLOSED ((including Anzac Day on 25 April)
Goodna Nursery

Corner of Church Street and Queen Street, Goodna

Opening Hours:

  • Wednesday: 8.00 am - 12 pm
  • Public holidays - CLOSED

Refuse and Recycling Centres

Refuse and Recycling Centres
Riverview Refuse
and Recycling Centre

Riverview Road, Riverview
Dry waste only

  • 7 days a week
  • 8.00 am to 5.00 pm
  • Christmas Day and Good Friday - CLOSED