People are sometimes unaware that their activities are causing a nuisance. Ipswich City Council encourages all residents and business operators to talk to their neighbours first about nuisance problems and only make a complaint if the issue remains unresolved.
All complaints excepting for those dealing with overgrown or unsightly properties should be lodged via phone. To lodge a complaint you will need to provide your name and contact details – this information is kept confidential. If anonymous complaints are received they may not be actioned, as some complaints investigated by Council, require specific information and an assessment of the impacts to the party involved.
Online complaint lodgement:
Complaints regarding overgrown or unsightly properties can be lodged online via the MyIpswich portal (registration or log-in required).
Telephone complaint lodgement:
Contact Council on (07) 3810 6666 and have the following information ready:
Once a complaint has been lodged Council may, depending on the nature and severity of the complaint, take one or more of the following actions:
A person who is given a Compliance Notice under a local law may apply to the local government for a review of the decision.
An application to review the decision to issue the Compliance Notice must -
Applications for review can be sent via email to firstname.lastname@example.org or posted to PO Box 191, Ipswich, QLD, 4305.
Upon completing the review, Council or an authorised person may -
Council or an authorised person must give the applicant written notice of the result of the review and the reasons for the decision. The local government has 40 business days to provide a written response as to the decision of the review.
Any complaints regarding the below issues are not dealt with by Council and should be referred to the relevant body for resolution: