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1. IPSWICH CITY COUNCIL CUSTOMER CHARTERPutting our customers at the ... (PDF, 306k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0009/243891/ICC_Customer_Charter_2023.pdf Explore

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   25 Jul 2023: Our principlesOur CARE principles form the foundation of our customer service. ... How you can help us To assist us in delivering quality customer service we ask you to:.

2. 1. Acceptance 1.1. These Terms and Conditions (Terms) constitute ... (PDF, 39k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0018/250425/ICC_OnDemandKerbside_TCs.pdf Explore

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   29 Jan 2024: 1. Acceptance. 1.1. These Terms and Conditions (Terms) constitute a legally binding agreement (Agreement) between the user (Customer) of the On-demand Kerbside Large Item Collection Service (Service) and Ipswich ... gov.au) at the time of the Customer

3. Core Business Services 2023–2024 Approval date – 22 June ... (PDF, 1828k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0003/242913/CoreBusinessServices-2023-2024.pdf Explore

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   21 Jun 2023: HOW WE MEASURE. Delivery of maintenance services within the on-time delivery target key performance indicator of 85%. ... Provide customer service via the Contact Centre and Customer Service teams for the majority of council services.

4. Commercial Waste and Resource Recovery Solutions Ipswich.qld.gov.au/business/wasteIpswich Waste Services ... (PDF, 1122k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0018/251343/IWS_Commercial_Waste_Brochure.pdf Explore

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   24 Oct 2023: Cardboard Recycling Services 6. Waste Collection Site Access 7. Skip Bin Services 8. ... Can any of your waste be recycled?Recycling services can be a more cost effective option as it does not incur landfill disposal charges.

5. Page 1 of 38 Unreasonable Customer Conduct Management – ... (PDF, 582k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0015/250170/Unreasonable-Customer-Conduct-Management-Complaints-Management-Unit-Procedure.pdf Explore

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   19 Jan 2024: terminating their access to those services? 8.9 Manage Initial Interactions. Managing customer behaviour is a core function of a customer service role. ... Frontline officers. are trained in managing conflict resolution and basic customer service skills

   by Carol Dellit

6. Ipswich.qld.gov.au City of Ipswich Resource Recovery Strategy 2021-2031 CONTENTS ... (PDF, 1719k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0005/215474/Resource_Recovery_Strategy_-_Final.pdf Explore

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   17 Jun 2021: Council’s primary mechanism for customer service regarding waste is Ipswich Waste Services, a commercialised business unit. ... To ensure the City’s accountability to this goal of providing excellence in customer service to the community and all its

7. Annual Plan

   ipswich.qld.gov.au/about_council/media/corporate_publications/annual-plan Cached Explore

   12 Mar 2024: Ipswich Waste Services Performance Plan 2023-2024. ... The Annual Performance Plan is the mechanism for council to specify its performance of the business and for Ipswich Waste Services to confirm its commitment to meeting the stated performance levels.

8. Core Business Services 2022–2023 2022–2023IPSWICH CITY COUNCIL ■ CORE ... (PDF, 1840k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0013/231232/Core-Business-Services-2022-2023.pdf Explore

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   28 Jun 2022: Staff engagement survey. CORE SERVICE ACTIVITIES Administrative support services for councillors and the office of the Mayor ensuring all legislative obligations are met. ... Provide a customer service function via the Contact Centre and Customer Service

9. Page 1 of 4 Ipswich Waste Services – Competitive ... (PDF, 237k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0019/250381/Ipswich-Waste-Services-Competitive-Neutrality-Policy.pdf Explore

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   29 Jan 2024: General Manager Environment and Sustainability. Sets performance targets for IWS’ Community Service Obligations, that may have impact on Competitive Neutrality. ... 11. Related Documents. Waste Services Community Service Obligations Policy. National

   by Carol Dellit

10. Residential Waste Services Ipswich.qld.gov.au/waste http://Ipswich.qld.gov.au/live/waste-and-recycling Sustainable Waste ManagementIpswich Waste ... (PDF, 784k)

    ipswich.qld.gov.au/__data/assets/pdf_file/0009/245529/IWS_Residential-Waste-Brochure_DL_2023_2.pdf Explore

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    13 Apr 2023: General Waste Bin Service 6. FOGO Bin Service 8. Recycling Bin Service 10. ... For further details please visit Ipswich.qld.gov.au/glass. For morning information about your Recycling service please visit Ipswich.qld.gov.au/recycling.

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