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1. Customer Experience StrategyIpswich City Council YEARS 1–3 Approval date ... (PDF, 3553k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0010/236548/CustomerExperience_StrategyDoc_A4_WEB.pdf Explore

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   17 Mar 2023: NIC. ATE. CUSTOMER 1ST. PROGRAM PRIORITIES. 1. Establish and share service categories, standards and principles – we will share our Service Catalogue, including service standards where they apply, with our customers and ... ̃ Reduced customer effort.

2. Customer Charter

   ipswich.qld.gov.au/about_council/media/corporate_publications/customer-charter Cached Explore

   15 Aug 2023: Provide us with your feedback if our service does not meet your expectations and share your ideas on how we can improve. ... Feedback. We encourage and welcome your feedback as it gives us the opportunity to recognise the great service provided by our

3. Customer Feedback Information

   ipswich.qld.gov.au/about_council/contact-council/customer-feedback-information Cached Explore

   19 Jan 2024: At Council we strive for customer service excellence. We know that good administration practices involve the regular review of our services, programs, policies, procedures, and the lessons learnt from feedback can ... The data collected from your

4. Page 1 of 4 Version Control and Objective ID ... (PDF, 371k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0018/244053/Customer-Service-Policy.pdf Explore

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   10 Jul 2023: Listen. • Understand. • Design. • Communicate. • Empower Council’s Customer Charter sets out our commitment to deliver exemplary customer service. ... Council also has an expectation that its customers reciprocate this level of behaviour to

   by Amber van Sloten

5. Page 1 of 4 Version Control and Objective ID ... (PDF, 371k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0003/85971/Customer-Service-Policy.pdf Explore

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   10 Jul 2023: Listen. • Understand. • Design. • Communicate. • Empower Council’s Customer Charter sets out our commitment to deliver exemplary customer service. ... Council also has an expectation that its customers reciprocate this level of behaviour to

   by Amber van Sloten

6. Ipswich Waste Services Annual Performance Plan 2023–2024 IPSWICH WASTE ... (PDF, 384k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0005/242915/IWS_PerformancePlan2023-2024.pdf Explore

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   21 Jun 2023: Customers' Rights:. Our customers have a right to:. a competitive domestic waste service. ... To assure our customers of our resolve, Ipswich Waste Services has established, documented, implemented and maintained a business management system and is

7. 1 iFUTURE ■ CORPORATE PLAN SUMMARY IPSWICH JOIN US ... (PDF, 1750k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0005/148559/Corporate-Plan-Summary.pdf Explore

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   18 Jun 2021: 2. We provide outstanding customer service. We make it easier to interact with council online, through digital channels, in person and over the phone. ... Customer Experience Strategy and implementation plan to make life easier for our customers by

8. Ipswich City Council exceeds customer service benchmark

   ipswich.qld.gov.au/about_council/media/media-releases/articles/2023/ipswich-city-council-exceeds-customer-service-benchmark Cached Explore

   13 Sep 2023: This is a great result not only for the hardworking customer services team at council but also our community who directly benefit from improved customer service outcomes,” Cr Fechner said. ... Council receives a high volume of interactions with

9. Chartering a better way forward for serving Ipswich

   ipswich.qld.gov.au/about_council/media/media-releases/articles/2023/chartering-a-better-way-forward-for-serving-ipswich Cached Explore

   10 Aug 2023: The charter outlines our commitment to you, our customers, to deliver the right services by actively connecting with you, meeting your expectations, and making a difference now and into the future. ... Council’s customers, including residents,

10. Privacy Statement

    ipswich.qld.gov.au/about_council/media/corporate_publications/privacy Cached Explore

    10 Oct 2023: The Ipswich City Council (Council, we, our, us) collects and manages personal information in the course of performing its activities, functions and duties. ... to our professional advisers, contractors or service providers who we have engaged or

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