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1. Customer Experience StrategyIpswich City Council YEARS 1–3 Approval date ... (PDF, 3553k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0010/236548/CustomerExperience_StrategyDoc_A4_WEB.pdf Explore

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   17 Mar 2023: Customer Experience (CX) is influenced by every interaction a customer, whether a resident, visitor or a business, has with the council. ... Customer Experience (CX) is influenced by every interaction a customer, whether a resident, visitor or a business,

2. Page 1 of 4 Version Control and Objective ID ... (PDF, 371k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0018/244053/Customer-Service-Policy.pdf Explore

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   10 Jul 2023: The core principles of this Policy align with our Customer Experience Vision: “We listen, we care, and we deliver great everyday experiences – every day”. ... Council also has an expectation that its customers reciprocate this level of behaviour to

   by Amber van Sloten

3. Page 1 of 4 Version Control and Objective ID ... (PDF, 371k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0003/85971/Customer-Service-Policy.pdf Explore

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   10 Jul 2023: The core principles of this Policy align with our Customer Experience Vision: “We listen, we care, and we deliver great everyday experiences – every day”. ... Council also has an expectation that its customers reciprocate this level of behaviour to

   by Amber van Sloten

4. Page 1 of 38 Unreasonable Customer Conduct Management – ... (PDF, 582k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0015/250170/Unreasonable-Customer-Conduct-Management-Complaints-Management-Unit-Procedure.pdf Explore

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   19 Jan 2024: of future interactions. Council has provisions under its Customer Charter, Employee Code of. ... Management Unit Procedure. • Customers’ rights will be observed. • By taking control of interactions with customer, they can separate the way they

   by Carol Dellit

5. Customer Charter

   ipswich.qld.gov.au/about_council/media/corporate_publications/customer-charter Cached Explore

   15 Aug 2023: Our Customer Charter. Putting our customers at the centre of everything we do. ... Council also has a Customer Experience Strategy.

6. Chartering a better way forward for serving Ipswich

   ipswich.qld.gov.au/about_council/media/media-releases/articles/2023/chartering-a-better-way-forward-for-serving-ipswich Cached Explore

   10 Aug 2023: Improving customer experience is an unwavering focus not only within our organisation but for every Councillor serving our communities city-wide,” Mayor Harding said. ... Community, Culture, Arts and Sport Committee Chairperson Councillor Andrew

7. Report an Issue

   ipswich.qld.gov.au/about_council/report-an-issue Cached Explore

   19 Dec 2023: However, the fastest, easiest, and most convenient way is through Snap Send Solve. ... Snap Send Solve is part of Ipswich City Council’s Customer Experience Program of Work.

8. IPSWICH CITY COUNCIL CUSTOMER CHARTERPutting our customers at the ... (PDF, 306k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0009/243891/ICC_Customer_Charter_2023.pdf Explore

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   25 Jul 2023: IPSWICH CITY COUNCIL. CUSTOMER CHARTERPutting our customers at the centre of everything we do. ... We will be APPROACHABLE by offering channels of customers’ choice to deliver personalised and relevant experiences.

9. 1. Acceptance 1.1. These Terms and Conditions (Terms) constitute ... (PDF, 39k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0018/250425/ICC_OnDemandKerbside_TCs.pdf Explore

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   29 Jan 2024: at the Customers cost, and/or a fee may apply as per clause 3. ... Any costs incurred by the Contractor or Council due to non-compliance by the Customer with these Terms as reasonably determined by Council will be at the Customers expense.

10. Page 1 of 8 Version Control and Objective ID ... (PDF, 426k)

    ipswich.qld.gov.au/__data/assets/pdf_file/0006/143961/Unreasonable-Customer-Conduct-Policy.pdf Explore

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    24 May 2022: Having the customer removed from Council premises (which may include security/ Police involvement). ... limiting a customer/complainant to a sole contact person/staff member in Council. •

    by Amber van Sloten

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