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1. Approved: 30 June 2021 Approver: General Manager (Corporate Services) ... (PDF, 636k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0020/216074/Complaints-Management-Framework.pdf Explore

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   22 Feb 2022: required. Complaints will be received and recorded by the CMU. The complaint matter will be assigned to a Customer Liaison Officer (CLO) in the CMU and will be investigated with the ... PO Box 15031, CITY EAST QLD 4002. Human Rights Complaint. An

   by Angela Harms

2. Page 1 of 22 Complaints Management Procedure Table of ... (PDF, 418k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0007/223936/Complaints-Management-Procedure.pdf Explore

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   20 Dec 2023: Public Interest Disclosures and Human Rights complaints are not managed under this procedure and officers dealing with those complaint types should refer to the relevant policies and procedures. ... Unreasonable Customer Conduct Policy and Procedure; and.

   by Carol Dellit

3. Customer Experience StrategyIpswich City Council YEARS 1–3 Approval date ... (PDF, 3553k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0010/236548/CustomerExperience_StrategyDoc_A4_WEB.pdf Explore

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   17 Mar 2023: Paying close attention and having good awareness is critical to understanding customers behaviours, needs and frustrations helping to prioritise improvements in customer journeys. ... To ensure the customer is the focus across all areas of the

4. Page 1 of 8 Version Control and Objective ID ... (PDF, 426k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0006/143961/Unreasonable-Customer-Conduct-Policy.pdf Explore

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   24 May 2022: Council will consider the individual circumstances of unreasonable customer conduct (UCC) and provide reasonable and proportionate responses that are designed to manage the impacts of the conduct as well as resolve ... Public Interest Disclosure Act 2010.

   by Amber van Sloten

5. Page 1 of 7 Version Control and Objective ID ... (PDF, 455k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0011/85961/Complaints-Management-Policy.pdf Explore

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   20 Dec 2023: Therefore, complaints are to be managed in accordance with Council’s Complaints Management Procedure (procedure) that covers each complaint type under this policy, and which sets out the processes for receiving, ... Unreasonable Customer Conduct Policy.

   by Amber van Sloten

6. Customer Feedback Information

   ipswich.qld.gov.au/about_council/contact-council/customer-feedback-information Cached Explore

   19 Jan 2024: Customer complaints when they are first brought to our attention, in the majority of cases the complaint will be managed as a request for service, as the customer will be complaining ... What happens when Council receives my feedback? Your feedback is

7. Page 1 of 4 Version Control and Objective ID ... (PDF, 371k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0018/244053/Customer-Service-Policy.pdf Explore

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   10 Jul 2023: In the event that an interaction falls below Council’s expectation, the guidelines as set out in Council’s Unreasonable Customer Conduct Policy will be implemented. ... Unreasonable Customer Conduct Policy. • Good Governance Policy. • Ipswich

   by Amber van Sloten

8. Page 1 of 4 Version Control and Objective ID ... (PDF, 371k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0003/85971/Customer-Service-Policy.pdf Explore

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   10 Jul 2023: In the event that an interaction falls below Council’s expectation, the guidelines as set out in Council’s Unreasonable Customer Conduct Policy will be implemented. ... Unreasonable Customer Conduct Policy. • Good Governance Policy. • Ipswich

   by Amber van Sloten

9. Page 1 of 5 Version Control and Objective ID ... (PDF, 402k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0004/95764/Dealing-with-a-Complaint-involving-the-Chief-Executive-Officer-Policy.pdf Explore

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   8 May 2023: asset and corrupt conduct procedure. ... person5. 9. Complaints about the public official/CEO. If a complaint may involve an allegation of corrupt conduct of the CEO of Ipswich City Council, the complaint may be reported to:. •

   by Amber van Sloten

10. Customer Charter

    ipswich.qld.gov.au/about_council/media/corporate_publications/customer-charter Cached Explore

    15 Aug 2023: Our Customer Charter. Putting our customers at the centre of everything we do. ... Unreasonable customer conduct will be dealt with under the Unreasonable Customer Conduct Policy.

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