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1. Page 1 of 22 Complaints Management Procedure Table of ... (PDF, 418k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0007/223936/Complaints-Management-Procedure.pdf Explore

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   20 Dec 2023: 8. Complaints Managed under this Procedure. This Procedure underpins the Policy and Framework and provides guidance to Council officers to manage the following complaint types:. ... 1 Refer to the Complaints Management Framework for more information on

   by Carol Dellit

2. Page 1 of 7 Version Control and Objective ID ... (PDF, 455k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0011/85961/Complaints-Management-Policy.pdf Explore

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   20 Dec 2023: 2. Purpose and Principles. Council has established a Complaints Management Framework, (framework), which is a complaints process in accordance with sections 306 of the Local Government Regulation 2012, 268 of the ... Therefore, complaints are to be

   by Amber van Sloten

3. Page 1 of 38 Unreasonable Customer Conduct Management – ... (PDF, 582k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0015/250170/Unreasonable-Customer-Conduct-Management-Complaints-Management-Unit-Procedure.pdf Explore

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   19 Jan 2024: Page 1 of 38. Unreasonable Customer Conduct Management. – Complaints Management Unit Procedure. ... IPSWICH CITY COUNCIL | Unreasonable Customer Conduct Management – Complaints. Management Unit Procedure.

   by Carol Dellit

4. Page 1 of 5 Version Control and Objective ID ... (PDF, 402k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0004/95764/Dealing-with-a-Complaint-involving-the-Chief-Executive-Officer-Policy.pdf Explore

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   8 May 2023: person5. 9. Complaints about the public official/CEO. If a complaint may involve an allegation of corrupt conduct of the CEO of Ipswich City Council, the complaint may be reported to:. • ... If the nominated person reasonably suspects the complaint may

   by Amber van Sloten

5. Page 1 of 8 Version Control and Objective ID ... (PDF, 426k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0006/143961/Unreasonable-Customer-Conduct-Policy.pdf Explore

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   24 May 2022: Ipswich City Council Complaints Management Policy. • Ipswich City Council Complaints Management Framework. • ... Conduct (UCC). Behaviour by a current or former customer/complainant which, because of its nature and frequency, raises substantial health

   by Amber van Sloten

6. Customer Feedback Information

   ipswich.qld.gov.au/about_council/contact-council/customer-feedback-information Cached Explore

   19 Jan 2024: During the triage process if it is identified that your feedback does not fall under the complaint types managed by the CMU as outlined in Council's Complaints Management Framework (PDF, ... Complaints Management Framework. Council has a complaints

7. Customer Experience StrategyIpswich City Council YEARS 1–3 Approval date ... (PDF, 3553k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0010/236548/CustomerExperience_StrategyDoc_A4_WEB.pdf Explore

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   17 Mar 2023: customers saying:. employees saying:. 11. DES. IGN. PROGRAM PRIORITIES. 1. Map current and ideal customer journeys – identify key customer journeys and map current state from a customer’s perspective. ... customers saying:. employees saying:. 17. WE

8. Page 1 of 8 Version Control and Objective ID ... (PDF, 438k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0011/119774/Investigations-Policy.pdf Explore

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   8 May 2023: misconduct or corrupt conduct. 7. Roles and Responsibilities. Under this policy the Chief Executive Officer has responsibility:. • ... Councillor Conduct Register. As required under section 150DX of the Act and is a record of all written complaints

   by Amber van Sloten

9. Complaints

   ipswich.qld.gov.au/live/issues-and-laws/nuisances-and-complaints/complaints Cached Explore

   4 Feb 2022: Online complaint lodgement:. Complaints regarding overgrown or unsightly properties can be lodged online via the MyIpswich portal (registration or log-in required). ... Telephone complaint lodgement:. Contact Council on (07) 3810 6666 and have the

10. Page 1 of 4 Version Control and Objective ID ... (PDF, 371k)

    ipswich.qld.gov.au/__data/assets/pdf_file/0018/244053/Customer-Service-Policy.pdf Explore

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    10 Jul 2023: 10. Related Documents. • Customer Experience Strategy. • Customer Charter. • Complaints Management Policy. • ... Unreasonable Customer Conduct Policy. • Good Governance Policy. • Ipswich City Council Employee Code of Conduct. •

    by Amber van Sloten

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