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1. Page 1 of 22 Complaints Management Procedure Table of ... (PDF, 418k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0007/223936/Complaints-Management-Procedure.pdf Explore

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   20 Dec 2023: Under Stage 2 and 3 of Managing a Complaint Process, the BNP will assist the CMU or Team Leader (Complaints Management) with their internal reviews of the original decision made. • ... Infringement reviews will be managed under the Review of Penalty

   by Carol Dellit

2. Approved: 30 June 2021 Approver: General Manager (Corporate Services) ... (PDF, 636k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0020/216074/Complaints-Management-Framework.pdf Explore

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   22 Feb 2022: Continuous improvement - We will:. • Be a learning organisation that regularly reviews complaint outcomes and shares in the lessons for better service delivery, conduct and decision-making;. • ... Refer Section 26 Manage Complaints Process). Relevant

   by Angela Harms

3. Page 1 of 7 Version Control and Objective ID ... (PDF, 455k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0011/85961/Complaints-Management-Policy.pdf Explore

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   20 Dec 2023: Human Rights Complaints Procedure. • Acts and Decisions – Human Rights Act 2019 Administrative Directive. • ... Complaints regarding the Mayor or councillors. Complaints regarding the CEO should be directed to the Mayor.

   by Amber van Sloten

4. Page 1 of 5 Version Control and Objective ID ... (PDF, 402k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0004/95764/Dealing-with-a-Complaint-involving-the-Chief-Executive-Officer-Policy.pdf Explore

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   8 May 2023: e) nepotism. If there is uncertainty about whether or not a complaint should be reported, it is best to report it to the nominated person. ... s. relevant statutory, policy and procedural framework which help inform decision making about the appropriate

   by Amber van Sloten

5. Customer Feedback Information

   ipswich.qld.gov.au/about_council/contact-council/customer-feedback-information Cached Explore

   19 Jan 2024: If your complaint is still not resolved to your satisfaction, you can lodge a request for a third and final internal review by the Complaints Management team leader, who, if the ... Complaints outside Council jurisdiction. Any complaints regarding the

6. RTI and IP Application Decision Reviews

   ipswich.qld.gov.au/about_council/its-your-council/know-your-council/accessing-information/right-to-information/applying-for-information-under-rti-ip-acts/rti-ip-application-decision-reviews Cached Explore

   13 Sep 2022: An application for internal review must be made to Council within 20 business days from the date of the written notice of the decision under Section 82(c) of the RTI ... An external review application must:. Be in writing. Be made within twenty (20)

7. Nuisances and Complaints

   ipswich.qld.gov.au/live/issues-and-laws/nuisances-and-complaints Cached Explore

   12 Feb 2021: Report an issue. Popular links Show. Live Show. Report an Issue.

8. Show Cause and Enforcement Notices

   ipswich.qld.gov.au/live/issues-and-laws/laws-and-permits-for-residents/show-cause-and-enforcement-notices Cached Explore

   9 May 2023: The show cause notice must provide the alleged offender with a minimum of twenty business days in which to respond to the allegations. ... These representations may influence the decision to issue the notice and/or proceed with formal enforcement action.

9. Date 24 October 2019 Time 6 - 8pm Location ... (PDF, 1041k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0006/122289/Transparent-Governance-Community-Reference-Group-Minutes-241019.pdf Explore

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   12 Nov 2019: decision maker at operational level. 3. Escalation up to CMU for review by Customer Liaison. ... customer of decisions made.  Q: Can you attach a file for a complaint?

   by Shane Currie

10. Page 1 of 2 Version Control and Objective ID ... (PDF, 356k)

    ipswich.qld.gov.au/__data/assets/pdf_file/0006/217392/Review-of-Penalty-Infringement-Notices-and-Property-Clearing-Charges-Policy.pdf Explore

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    24 May 2022: Decisions will not be reviewed by the person who made the original decision. ... Applicant means a person requesting a review of the decision. Remedial Notice is a notice that requires the owner or occupier of a property to take action.

    by Amber van Sloten

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