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1. Page 1 of 22 Complaints Management Procedure Table of ... (PDF, 418k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0007/223936/Complaints-Management-Procedure.pdf Explore

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   20 Dec 2023: The CMU will be the central intake point for customer complaints received by Council. ... complaint. Staff behaviour complaints will also be acknowledged within these timeframes and the CMU will respond to the customer with advice that the matter is

   by Carol Dellit

2. Approved: 30 June 2021 Approver: General Manager (Corporate Services) ... (PDF, 636k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0020/216074/Complaints-Management-Framework.pdf Explore

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   22 Feb 2022: Customer complaints when they are first brought to the attention of Council, in the majority of cases the complaint will be managed as a Request for Service, as the customer will ... required. Complaints will be received and recorded by the CMU. The

   by Angela Harms

3. Page 1 of 7 Version Control and Objective ID ... (PDF, 455k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0011/85961/Complaints-Management-Policy.pdf Explore

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   20 Dec 2023: Council seeks to be “complaints friendly” and encourages feedback to assist with improving its business and customer service processes. ... Human rights complaints, while managed by the Complaints Management Unit (CMU), are dealt with under the Human

   by Amber van Sloten

4. PO BOX 191, Ipswich QLD 4305 (07) 3810 6666 ... (PDF, 79k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0004/239341/FeedbackForm-2023_1.pdf Explore

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   1 Mar 2023: CONTACT DETAILS. Would you like to lodge your feedback under your name or anonymously? ... Please note: this form should ONLY be used to lodge customer feedback and NOT a request for service.

5. Page 1 of 38 Unreasonable Customer Conduct Management – ... (PDF, 582k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0015/250170/Unreasonable-Customer-Conduct-Management-Complaints-Management-Unit-Procedure.pdf Explore

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   19 Jan 2024: matters affecting customers are often a catalyst for complaints. Customers who feel they have. ... dealt with individually and across the organisation. 8.3.4 Communicate effectively. Provide customers who raise service requests (SR) or make complaints

   by Carol Dellit

6. Customer Experience StrategyIpswich City Council YEARS 1–3 Approval date ... (PDF, 3553k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0010/236548/CustomerExperience_StrategyDoc_A4_WEB.pdf Explore

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   17 Mar 2023: 1.1 million library items borrowed or downloaded. 65,500 customer service requests raised. ... ̃ Reduced customer effort. IMPACT THIS WILL HAVE. ̃ Customers – will be informed of services we provide, will receive timely updates on requests, and will

7. Customer Charter

   ipswich.qld.gov.au/about_council/media/corporate_publications/customer-charter Cached Explore

   15 Aug 2023: Respect your personal information and privacy. Welcome your feedback and comments as a continuous improvement opportunity. ... Your feedback or complaints can be lodged via the online Feedback Form or email cmu@ipswich.qld.gov.au.

8. Complaints

   ipswich.qld.gov.au/live/issues-and-laws/nuisances-and-complaints/complaints Cached Explore

   4 Feb 2022: To lodge a complaint you will need to provide your name and contact details – this information is kept confidential. ... Online complaint lodgement:. Complaints regarding overgrown or unsightly properties can be lodged online via the MyIpswich portal

9. Page 1 of 5 Version Control and Objective ID ... (PDF, 402k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0004/95764/Dealing-with-a-Complaint-involving-the-Chief-Executive-Officer-Policy.pdf Explore

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   8 May 2023: IPSWICH CITY COUNCIL | Dealing with a Complaint Involving the Chief Executive Officer Policy. ... person5. 9. Complaints about the public official/CEO. If a complaint may involve an allegation of corrupt conduct of the CEO of Ipswich City Council, the

   by Amber van Sloten

10. Privacy Statement

    ipswich.qld.gov.au/about_council/media/corporate_publications/privacy Cached Explore

    10 Oct 2023: to register your pets and animals. to respond to any communications and correspondence you send to us (which includes answering any queries, and dealing with any feedback or complaints you have). ... Please note that we will ask you to lodge your

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