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1. Customer Experience StrategyIpswich City Council YEARS 1–3 Approval date ... (PDF, 3553k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0010/236548/CustomerExperience_StrategyDoc_A4_WEB.pdf Explore

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   17 Mar 2023: NIC. ATE. CUSTOMER 1ST. PROGRAM PRIORITIES. 1. Establish and share service categories, standards and principles – we will share our Service Catalogue, including service standards where they apply, with our customers and ... ̃ Reduced customer effort.

2. IPSWICH CITY COUNCIL CUSTOMER CHARTERPutting our customers at the ... (PDF, 306k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0009/243891/ICC_Customer_Charter_2023.pdf Explore

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   25 Jul 2023: CARE. Our commitment to you We are committed to delivering the right services by actively connecting with our customers, meeting their expectations, and making a difference now and into the future. ... work with us to solve problems and reach solutions.

3. Page 1 of 4 Version Control and Objective ID ... (PDF, 371k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0018/244053/Customer-Service-Policy.pdf Explore

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   10 Jul 2023: Our customers are our priority and we aim to resolve their inquiries as efficiently as possible through accurate, consistent and timely responses. ... Listen. • Understand. • Design. • Communicate. • Empower Council’s Customer Charter sets out

   by Amber van Sloten

4. Page 1 of 4 Version Control and Objective ID ... (PDF, 371k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0003/85971/Customer-Service-Policy.pdf Explore

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   10 Jul 2023: Our customers are our priority and we aim to resolve their inquiries as efficiently as possible through accurate, consistent and timely responses. ... Listen. • Understand. • Design. • Communicate. • Empower Council’s Customer Charter sets out

   by Amber van Sloten

5. Customer Feedback Information

   ipswich.qld.gov.au/about_council/contact-council/customer-feedback-information Cached Explore

   19 Jan 2024: At Council we strive for customer service excellence. We know that good administration practices involve the regular review of our services, programs, policies, procedures, and the lessons learnt from feedback can ... The data collected from your

6. Chartering a better way forward for serving Ipswich

   ipswich.qld.gov.au/about_council/media/media-releases/articles/2023/chartering-a-better-way-forward-for-serving-ipswich Cached Explore

   10 Aug 2023: The charter outlines our commitment to you, our customers, to deliver the right services by actively connecting with you, meeting your expectations, and making a difference now and into the future. ... Council’s customers, including residents,

7. Ipswich Waste Services Annual Performance Plan 2023–2024 IPSWICH WASTE ... (PDF, 384k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0005/242915/IWS_PerformancePlan2023-2024.pdf Explore

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   21 Jun 2023: A Customer Charter has been established to assist in focussing Ipswich Waste Services on its obligations to the customers of the city. ... Customers' Rights:. Our customers have a right to:. a competitive domestic waste service.

8. 1 iFUTURE ■ CORPORATE PLAN SUMMARY IPSWICH JOIN US ... (PDF, 1750k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0005/148559/Corporate-Plan-Summary.pdf Explore

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   18 Jun 2021: 2. We provide outstanding customer service. We make it easier to interact with council online, through digital channels, in person and over the phone. ... Customer Experience Strategy and implementation plan to make life easier for our customers by

9. Ipswich Waste Services Annual Performance Plan 2022–2023 Adopted 30 ... (PDF, 652k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0015/231234/Ipswich-Waste-Services-2022-2023.pdf Explore

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   28 Jun 2022: A Customer Charter has been established to assist in focussing Ipswich Waste Services on its obligations to the customers of the city. ... Customers' Rights:. Our customers have a right to:. a competitive domestic waste service.

10. Ipswich City Council exceeds customer service benchmark

    ipswich.qld.gov.au/about_council/media/media-releases/articles/2023/ipswich-city-council-exceeds-customer-service-benchmark Cached Explore

    13 Sep 2023: This is a great result not only for the hardworking customer services team at council but also our community who directly benefit from improved customer service outcomes,” Cr Fechner said. ... In August, council launched its Customer Charter outlining

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