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1. Customer Experience StrategyIpswich City Council YEARS 1–3 Approval date ... (PDF, 3553k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0010/236548/CustomerExperience_StrategyDoc_A4_WEB.pdf Explore

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   17 Mar 2023: FIVE FOCUS AREAS TO DELIVER OUR VISION AND PRINCIPLES. These five are identified as key focus areas for the council to improve customer experience today and to ensure the council is ... Content and Experience Libraries and Customer Services Branch.

2. Page 1 of 4 Version Control and Objective ID ... (PDF, 371k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0003/85971/Customer-Service-Policy.pdf Explore

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   10 Jul 2023: The core principles of this Policy align with our Customer Experience Vision: “We listen, we care, and we deliver great everyday experiences – every day”. ... with seamless and connected customer experiences. Customer Service Policy. Page 2 of 4.

   by Amber van Sloten

3. Page 1 of 4 Version Control and Objective ID ... (PDF, 355k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0009/127980/Human-Rights-Policy.pdf Explore

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   24 May 2022: IPSWICH CITY COUNCIL | Human Rights Policy. 4. Regulatory Authority. Human Rights Act 2019. ... right to health services. function of a public nature has the meaning given in section 10 of the Human Rights Act 2019.

   by Amber van Sloten

4. Fact Sheet Contractors and Grant Recipients of council - ... (PDF, 39k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0019/131194/Human-Rights-Fact-Sheet.pdf Explore

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   23 Jun 2020: Fact Sheet Contractors and Grant Recipients of council - obligations under the Human Rights Act. ... The Human Rights Act protects 23 human rights, including the right to recognition and equality before the law (s.15), property rights (s.24) and the

5. Fact Sheet Contractors and Grant Recipients of council - ... (PDF, 39k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0013/132214/Human-Rights-Act-Fact-Sheet-Contractors-and-Grant-Recipients_F073.pdf Explore

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   17 Jul 2020: Fact Sheet Contractors and Grant Recipients of council - obligations under the Human Rights Act. ... The Human Rights Act protects 23 human rights, including the right to recognition and equality before the law (s.15), property rights (s.24) and the

6. Council Policies

   ipswich.qld.gov.au/about_council/media/corporate_publications/council-policies Cached Explore

   22 Dec 2020: All policies are made by resolution of Council in accordance with the provisions of the Local Government Act 2009. ... Policy. Report an issue. Popular links Show. About Council Show. Report an Issue.

7. Customer Charter

   ipswich.qld.gov.au/about_council/media/corporate_publications/customer-charter Cached Explore

   15 Aug 2023: Our customers. Our customers are people we service or interact with every day to deliver services within Ipswich. ... This commitment is stated in council’s Human Rights Policy and reflects council’s obligations under the Human Rights Act 2019 (Qld).

8. Human Rights Act 2019

   ipswich.qld.gov.au/about_council/contact-council/human-rights-act-2019 Cached Explore

   11 Jul 2022: The Human Rights Act 2019 (Qld) (the Act) commenced operation in full on 1 January 2020. ... Council needs to act compatibly with human rights when making decisions and providing services.

9. Page 1 of 7 Version Control and Objective ID ... (PDF, 455k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0011/85961/Complaints-Management-Policy.pdf Explore

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   20 Dec 2023: The framework and this policy also refer to 65 of the Human Rights Act 2019, 166 of the Information Privacy Act 2009 and Ministerial Guidelines made under the Right to Information ... Human Rights Complaints Procedure. • Acts and Decisions – Human

   by Amber van Sloten

10. IPSWICH CITY COUNCIL CUSTOMER CHARTERPutting our customers at the ... (PDF, 306k)

    ipswich.qld.gov.au/__data/assets/pdf_file/0009/243891/ICC_Customer_Charter_2023.pdf Explore

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    25 Jul 2023: Our customersOur customers are people we serve or interact with every day to deliver services within Ipswich. ... This commitment is stated in council’s Human Rights Policy and reflects council’s obligations under the Human Rights Act 2019 (Qld).

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