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1. Council Policies

   ipswich.qld.gov.au/about_council/media/corporate_publications/council-policies Cached Explore

   22 Dec 2020: Policies are subject to regular review. For more information regarding Ipswich City Council Policies phone (07) 3810 6666. ... Policy. Report an issue. Popular links Show. About Council Show. Report an Issue.

2. Page 1 of 38 Unreasonable Customer Conduct Management – ... (PDF, 582k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0015/250170/Unreasonable-Customer-Conduct-Management-Complaints-Management-Unit-Procedure.pdf Explore

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   19 Jan 2024: the management of UCC. Page 9 of 38. IPSWICH CITY COUNCIL | Unreasonable Customer Conduct Management – Complaints. ... Unreasonable arguments. • Unreasonable behaviours. Page 14 of 38. IPSWICH CITY COUNCIL | Unreasonable Customer Conduct Management

   by Carol Dellit

3. Approved: 30 June 2021 Approver: General Manager (Corporate Services) ... (PDF, 636k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0020/216074/Complaints-Management-Framework.pdf Explore

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   22 Feb 2022: 23. 13. Unreasonable complainant conduct. 23. 14. Responding to and closing a complaint. ... PO Box 15031, CITY EAST QLD 4002. Human Rights Complaint. An employee can make a human rights complaint in accordance with the relevant complaints management

   by Angela Harms

4. Page 1 of 22 Complaints Management Procedure Table of ... (PDF, 418k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0007/223936/Complaints-Management-Procedure.pdf Explore

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   20 Dec 2023: Unreasonable Customer Conduct Policy and Procedure; and. • the Complaints Management Unit (CMU). ... Unreasonable Customer Conduct Policy. Review of Penalty Infringement Notices and Property Clearing Charges Policy.

   by Carol Dellit

5. Page 1 of 7 Version Control and Objective ID ... (PDF, 455k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0011/85961/Complaints-Management-Policy.pdf Explore

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   20 Dec 2023: Council staff managing complaints are expected to treat complainants with courtesy and respect. ... Unreasonable Customer Conduct Policy. • Unreasonable Customer Conduct Procedure. • Human Rights Policy. •

   by Amber van Sloten

6. Page 1 of 4 Version Control and Objective ID ... (PDF, 371k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0018/244053/Customer-Service-Policy.pdf Explore

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   10 Jul 2023: In the event that an interaction falls below Council’s expectation, the guidelines as set out in Council’s Unreasonable Customer Conduct Policy will be implemented. ... Unreasonable Customer Conduct Policy. • Good Governance Policy. • Ipswich

   by Amber van Sloten

7. Page 1 of 4 Version Control and Objective ID ... (PDF, 371k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0003/85971/Customer-Service-Policy.pdf Explore

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   10 Jul 2023: In the event that an interaction falls below Council’s expectation, the guidelines as set out in Council’s Unreasonable Customer Conduct Policy will be implemented. ... Unreasonable Customer Conduct Policy. • Good Governance Policy. • Ipswich

   by Amber van Sloten

8. Page 1 of 8 Version Control and Objective ID ... (PDF, 438k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0011/119774/Investigations-Policy.pdf Explore

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   8 May 2023: determinations of a complaint about the alleged inappropriate conduct of a Councillor which. ... Councillor Conduct Register. As required under section 150DX of the Act and is a record of all written complaints about councillors and the outcome of each

   by Amber van Sloten

9. Customer Experience StrategyIpswich City Council YEARS 1–3 Approval date ... (PDF, 3553k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0010/236548/CustomerExperience_StrategyDoc_A4_WEB.pdf Explore

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   17 Mar 2023: Paying close attention and having good awareness is critical to understanding customers behaviours, needs and frustrations helping to prioritise improvements in customer journeys. ... To ensure the customer is the focus across all areas of the

10. Page 1 of 5 Version Control and Objective ID ... (PDF, 402k)

    ipswich.qld.gov.au/__data/assets/pdf_file/0004/95764/Dealing-with-a-Complaint-involving-the-Chief-Executive-Officer-Policy.pdf Explore

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    8 May 2023: 6. Scope. This policy applies:. • if there are grounds to suspect that a complaint may involve corrupt conduct of the CEO of Ipswich City Council. • ... Having regard to s48A(2) and (3) of the CC Act, if a complaint may involve an allegation of

    by Amber van Sloten

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