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Commencing in July 2020, Ipswich City Council will be embarking on a program of works to rekey all council owned assets. This includes all council assets such as parks (including bollard gates, BBQs, electrical switchboards etc.), clubhouses, community facilities, leased premises, depots, libraries and offices.

Why are we upgrading the master keying system?

The current system has been used at Council for at least the last 10 years. The system has been made end of life by the manufacturer and will no longer be supported or manufactured from December 2020. This is a standard in the industry as technology, hardware and manufacturing changes.

What you need to know:

  • The smart key is comprised of two operational sides - electrical and mechanical.
  • If the key flashes Green then you have been granted access, wait a moment then turn the key.
  • If the key flashes Red and beeps three times, then you are denied access.
  • Denied access means either your key is out of its validation period, the key has been deactivated, or you don’t have access to the cylinder you’re trying to access.
  • If the key does not flash but turns in the cylinder, then you are granted access – it a mechanical cylinder.
  • If your key flashes Green and you turn the key and it only turns a quarter turn, then it was turned in the wrong way. Take the key out and start again turning in the other direction.
  • Your key needs to be Validated every 30 days.
  • When Validating your key do not turn it in the device.
  • Each key has a unique number which is stamped on the side of the key.
  • Each cylinder has a unique number stamped on it; this helps identify where you are trying to access. If you have problems with a cylinder, please record the number.

If you encounter any key related issued inside of business hours please contact your council liaison, outside of business hours please contact ICC Customer Service on phone number 3810 6666 and they will be able to assist.

More information

Ipswich City Councils publicly accessible Validation Station are identified on the map below. This will be updated regularly as new sites are added.

Site NameAddressSuburbPhysical Location
Animal Management Centre6 Hooper StreetWest IpswichMain Reception Door
Ipswich Civic Centre50 Nicholas StreetIpswichLower Ground - Car Park Entry
North Ipswich Corporate Centre43 The TerraceNorth IpswichLeft of Main Entry
Queens Park Nursery10A Milford StreetIpswichLeft of Main Entry
​Redbank Plains LibraryMoreton AvenueRedbank PlainsFront Entry
Redbank Plaza LibraryLevel 3, 1 Collingwood Drive,RedbankLocated inside the library on Wall near Admin area
​Rosewood Library15 Railway StreetRosewoodCar Park Entry Door
Visitor Information Centre10A Milford StreetIpswichBeside Entry Door
Yamanto Depot322 - 326 Warwick RoadYamantoGatehouse Building - External Wall
Whyte Family Club House42A Chermside RoadIpswichOutside of the main entry door
George Alder Tennis Centre9 Ernest Street,LeichhardtOn exterior wall near Canteen Roller Door
Ebbw Vale Sports Complex11A Brisbane Street,Ebbw ValeOn lower level next to main entry door to club house facing car park
Camira Community Centre389 Old Logan Road,CamiraLocated on the left-hand side of the external Entry door to the centre
Goodna Aquatic Centre123 Brisbane Terrace,GoodnaLocated on external wall of building facing out into the car park
Langley Park Hall4 Langley Road,CamiraLocated on the external wall of the Facility Left hand side facing out into the road.
Springfield Sports Complex - NetballSportstar Drive,Springfield CentralLocated on the lower level of the netball complex next to the roller shutter to the Canteen.
Riverview Community Centre138 Old Ipswich RoadRiverviewLocated on the external wall of building facing out into the Car Park
Redbank Collingwood Sports Complex2 Chalk Street,Redbank PlainsLocated on external wall of the facility near Fire Exit Door.
Tivoli Sports Complex69 Church Street,TivoliLocated on the exterior of the Musketeers Sport Club House near side entry door facing out into the car park.