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Commencing in July 2020, Ipswich City Council will be embarking on a program of works to rekey all council owned assets. This includes all council assets such as parks (including bollard gates, BBQs, electrical switchboards etc.), clubhouses, community facilities, leased premises, depots, libraries and offices.
Why are we upgrading the master keying system?
The current system has been used at Council for at least the last 10 years. The system has been made end of life by the manufacturer and will no longer be supported or manufactured from December 2020. This is a standard in the industry as technology, hardware and manufacturing changes.
What you need to know:
- The smart key is comprised of two operational sides - electrical and mechanical.
- If the key flashes Green then you have been granted access, wait a moment then turn the key.
- If the key flashes Red and beeps three times, then you are denied access.
- Denied access means either your key is out of its validation period, the key has been deactivated, or you don’t have access to the cylinder you’re trying to access.
- If the key does not flash but turns in the cylinder, then you are granted access – it a mechanical cylinder.
- If your key flashes Green and you turn the key and it only turns a quarter turn, then it was turned in the wrong way. Take the key out and start again turning in the other direction.
- Your key needs to be Validated every 30 days.
- When Validating your key do not turn it in the device.
- Each key has a unique number which is stamped on the side of the key.
- Each cylinder has a unique number stamped on it; this helps identify where you are trying to access. If you have problems with a cylinder, please record the number.
If you encounter any key related issued inside of business hours please contact your council liaison, outside of business hours please contact ICC Customer Service on phone number 3810 6666 and they will be able to assist.
More information
- CLIQ padlock types factsheet (PDF, 219.4 KB)
- How to use and validate your CLIQ Key (PDF, 35.3 KB)
- How to use your CLIQ Key (PDF, 117.7 KB)
Ipswich City Councils publicly accessible Validation Station are identified on the map below. This will be updated regularly as new sites are added.
| Site Name | Address | Location | Public Access |
|---|---|---|---|
1 Nicholas Street | 1 Union Place, Ipswich | Customer Service Desk | Yes (Business hours only) |
Animal Management Centre | 6 Hooper Street, West Ipswich | Reception entry | Yes (Business hours only) |
Camira Community Centre | 389 Old Logan Road, Camira | Main Entry | Yes |
Ebbw Vale Sports Complex | 11A Brisbane Street, Ebbw Vale | Main Entry | Yes |
George Alder Tennis Centre | 9 Ernest Street, Leichhardt | on front of Clubhouse | Yes |
Goodna Aquatic Centre | 123 Brisbane Terrace, Goodna | Main Entry | Yes |
Ipswich Civic Centre | 50 Nicholas Street, Ipswich | Lower Ground Foyer - Carpark level | Yes (Business hours only) |
Ironbark Park | Freedom Crescent, South Ripley | on front of Clubhouse | Yes |
Langley Park Hall | 4 Langley Road, Camira | Main Entry Door | Yes |
Limestone Park - Whyte Family Clubhouse | 42A Chermside Road, Ipswich | Main Entry Door | Yes |
Nicholas Street Precinct Carpark | Bremer Street, Ipswich | Level 1 - Afterhours Library Book Return | Yes (Carpark hours only) |
North Ipswich Corporate Centre | 43 The Terrace, North Ipswich | Main Entry | Yes |
Orion Lagoon Cafe | 155 Southern Cross Circuit, Springfield Central | Cafe Building, Carpark side | Yes |
Queens Park Nursery | 10A Milford Street, Ipswich | Nursery Building to the left beside depot gates | Yes |
Redbank Collingwood Sports Complex | 2 Chalk Street, Redbank | Located on external wall of the facility near Fire Exit Door | Yes |
Redbank Plains Community Centre | 180 School Road, Redbank Plains | External wall of building facing carpark | Yes |
Redbank Plains Library | Moreton Avenue, Redbank Plains | Front Entry Door | Yes |
Redbank Plaza Library | Level 3, 1 Collingwood Drive, Redbank | Located inside library | Yes (Business hours only) |
Riverview and District Community Centre | 138 Old Ipswich Road, Riverview | Main Entry Door | Yes |
Rosewood Library | 15 Railway Street, Rosewood | Rear Entry | Yes |
Springfield Central Sports Complex | Sportstar Drive, Springfield Central | Lower Level of Netball Clubhouse | Yes |
Sutton Park Clubhouse | 61 Workshop Street, Brassall | Clubhouse | Yes |
Tivoli Sports Complex | 69 Church Street, Tivoli | Musketeers Baseball Clubhouse | Yes |
Visitor Information Centre | 14 Queen Victoria Prade, Ipswich | Staff Entry Door on Veranda | Yes |
Yamanto Depot - Gatehouse | 322-326 Warwick Road, Yamanto | Gatehouse (External Wall) | Yes |