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  1. Page 1 of 4 Ipswich Waste Services – Competitive ... (PDF, 237k)

    ipswich.qld.gov.au/__data/assets/pdf_file/0019/250381/Ipswich-Waste-Services-Competitive-Neutrality-Policy.pdf Explore

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    29 Jan 2024: General Manager Environment and Sustainability. Sets performance targets for IWS’ Community Service Obligations, that may have impact on Competitive Neutrality. ... 11. Related Documents. Waste Services Community Service Obligations Policy. National

    by Carol Dellit
  2. Ipswich City Council exceeds customer service benchmark

    ipswich.qld.gov.au/about_council/media/media-releases/articles/2023/ipswich-city-council-exceeds-customer-service-benchmark Cached Explore

    13 Sep 2023: This is a great result not only for the hardworking customer services team at council but also our community who directly benefit from improved customer service outcomes,” Cr Fechner said. ... The quality assurance results are included in the latest

  3. 1. Acceptance 1.1. These Terms and Conditions (Terms) constitute ... (PDF, 39k)

    ipswich.qld.gov.au/__data/assets/pdf_file/0018/250425/ICC_OnDemandKerbside_TCs.pdf Explore

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    29 Jan 2024: 1. Acceptance. 1.1. These Terms and Conditions (Terms) constitute a legally binding agreement (Agreement) between the user (Customer) of the On-demand Kerbside Large Item Collection Service (Service) and Ipswich ... gov.au) at the time of the Customer

  4. Core Business Services 2023–2024 Approval date – 22 June ... (PDF, 1828k)

    ipswich.qld.gov.au/__data/assets/pdf_file/0003/242913/CoreBusinessServices-2023-2024.pdf Explore

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    21 Jun 2023: Businesses and industry are supported with excellent customer service to start up, operate, grow, and increase their resilience. ... Provide customer service via the Contact Centre and Customer Service teams for the majority of council services.

  5. Annual Plan

    ipswich.qld.gov.au/about_council/media/corporate_publications/annual-plan Cached Explore

    12 Mar 2024: Core business services are those activities which are undertaken to meet the community’s needs. ... The Annual Performance Plan is the mechanism for council to specify its performance of the business and for Ipswich Waste Services to confirm its

  6. IPSWICH CITY COUNCIL CUSTOMER CHARTERPutting our customers at the ... (PDF, 306k)

    ipswich.qld.gov.au/__data/assets/pdf_file/0009/243891/ICC_Customer_Charter_2023.pdf Explore

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    25 Jul 2023: Our principlesOur CARE principles form the foundation of our customer service. ... How you can help us To assist us in delivering quality customer service we ask you to:.

  7. Page 1 of 38 Unreasonable Customer Conduct Management – ... (PDF, 582k)

    ipswich.qld.gov.au/__data/assets/pdf_file/0015/250170/Unreasonable-Customer-Conduct-Management-Complaints-Management-Unit-Procedure.pdf Explore

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    19 Jan 2024: terminating their access to those services? 8.9 Manage Initial Interactions. Managing customer behaviour is a core function of a customer service role. ... Frontline officers. are trained in managing conflict resolution and basic customer service skills

    by Carol Dellit
  8. Core Business Services 2022–2023 2022–2023IPSWICH CITY COUNCIL ■ CORE ... (PDF, 1840k)

    ipswich.qld.gov.au/__data/assets/pdf_file/0013/231232/Core-Business-Services-2022-2023.pdf Explore

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    28 Jun 2022: Businesses and industry are supported with excellent customer service to start up, operate, grow and increase their resilience. ... Provide a customer service function via the Contact Centre and Customer Service teams for the majority of council services.

  9. IPSWICH CITY COUNCIL ■ CORE BUSINESS SERVICES 2021-2022 Adopted ... (PDF, 1591k)

    ipswich.qld.gov.au/__data/assets/pdf_file/0009/148509/3-CoreBusinessServices2021-2022_A4_WEB.pdf Explore

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    22 Jun 2021: Businesses and industry are supported with excellent customer service to start up, operate, grow and increase their resilience. ... Provide a customer service function via the Contact Centre and Customer Service teams for the majority of council services.

  10. Ipswich.qld.gov.au City of Ipswich Resource Recovery Strategy 2021-2031 CONTENTS ... (PDF, 1719k)

    ipswich.qld.gov.au/__data/assets/pdf_file/0005/215474/Resource_Recovery_Strategy_-_Final.pdf Explore

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    17 Jun 2021: Council’s primary mechanism for customer service regarding waste is Ipswich Waste Services, a commercialised business unit. ... To ensure the City’s accountability to this goal of providing excellence in customer service to the community and all its

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