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1. Date 24 October 2019 Time 6 - 8pm Location ... (PDF, 1041k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0006/122289/Transparent-Governance-Community-Reference-Group-Minutes-241019.pdf Explore

   1041k - PDF View as HTML

   12 Nov 2019: The new. framework allows for consistency in Council’s approach to. complaint management. ... Assessor? A: This is built into the new complaints management. framework via the assessment matrix.

   by Shane Currie

2. Page 1 of 3 Version Control and Objective ID ... (PDF, 380k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0004/85963/Confidentiality-Policy.pdf Explore

   380k - PDF View as HTML

   24 May 2022: Council’s Complaints Management Framework. • Council’s Complaints Management Policy. 5. ... Monitoring and Evaluation. In accordance with Council’s Complaints Management Framework complaints regarding.

   by Amber van Sloten

3. Customer Charter

   ipswich.qld.gov.au/about_council/media/corporate_publications/customer-charter Cached Explore

   15 Aug 2023: Our Customer Charter. Putting our customers at the centre of everything we do. ... Unreasonable customer conduct will be dealt with under the Unreasonable Customer Conduct Policy.

4. Page 1 of 13 Version Control and Objective ID ... (PDF, 491k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0004/145048/Councillor-Acceptable-Requests-Guidelines-and-Staff-Interaction-Policy.pdf Explore

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   8 May 2023: Where the complaint is about a decision or action taken by the council administration, the resident should be directed to make a complaint under Council’s Complaints Management Policy. ... 12.1 Employee Breach. Any suspected breach by employees may

   by Amber van Sloten

5. Code of Conduct

   ipswich.qld.gov.au/about_council/its-your-council/mayor-and-councillors/code_of_conduct Cached Explore

   10 Mar 2021: The conduct of Councillors and employees of Ipswich City Council is bound by standards that ensure they act in the best interests of the public and the communities they serve. ... The Code of Conduct for Employees seeks to set standards which the public

6. Code of Conduct

   ipswich.qld.gov.au/about_council/media/corporate_publications/code_of_conduct Cached Explore

   10 Mar 2021: The conduct of Councillors and employees of Ipswich City Council is bound by standards that ensure they act in the best interests of the public and the communities they serve. ... The Code of Conduct for Employees seeks to set standards which the public

7. Page 1 of 10 Version Control and Objective ID ... (PDF, 441k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0013/124060/Fraud-and-Corruption-Control-Policy.pdf Explore

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   24 May 2022: The Crime and Corruption Commission – for cases with reasonable suspicion of corrupt conduct;. • ... The CEO as public official must deal with corrupt conduct complaints but will dismiss a complaint that is assessed as being frivolous, vexatious or

   by Amber van Sloten

8. City of Ipswich People and Culture Strategy Ipswich.qld.gov.au 2021–2026 ... (PDF, 512k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0019/220726/PeopleAndCultureStrategy2023_A4_5.pdf Explore

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   3 Jan 2024: Action plans should consider the Ipswich City Council Change Management Framework which draws on the Prosci ADKAR Model for change management. ... Develop employee profiles for key roles and career paths. Employees at any level are empowered to drive EX

9. Page 1 of 5 Infrastructure Asset Management Policy 1. ... (PDF, 321k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0020/127235/Infrastructure-Asset-Management-Policy.pdf Explore

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   27 Mar 2023: The application of contemporary asset management principles and practices provides council with the framework to deliver sustainable services for the Ipswich community while balancing cost, risk, and performance. ... Apply a whole-of-council and

   by Carol Dellit

10. 49B amended (PDF, 125k)

    ipswich.qld.gov.au/__data/assets/pdf_file/0014/120704/Local-Law-Policy-No.-49B-Management-Policies.pdf Explore

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    5 Nov 2019: or Communities• Cultural/archaeological/historical• Riparian Zone Management• Remnant Vegetation Management• Offsite damage. ... Council mayprovide these management inputs as technical support, material provisions, directgrants or other relevant

    by yelafifi

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