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1. 1 iFUTURE ■ CORPORATE PLAN SUMMARY IPSWICH JOIN US ... (PDF, 1750k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0005/148559/Corporate-Plan-Summary.pdf Explore

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   18 Jun 2021: Customer Experience Strategy and implementation plan to make life easier for our customers by having the best possible experience when using or looking for information about our services and dealing with ... us. Delivery of the iVolve project to

2. Core Business Services 2022–2023 2022–2023IPSWICH CITY COUNCIL ■ CORE ... (PDF, 1840k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0013/231232/Core-Business-Services-2022-2023.pdf Explore

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   28 Jun 2022: We are financially sustainable. Our people are valued, engaged, supported and empowered to deliver at their best. ... Improve the customer experience and whole-of-council customer culture. RESOURCES FTE 124.0OPERATING BUDGET ($ ‘000) 2022–2023.

3. Ipswich Waste Services Annual Performance Plan 2022–2023 Adopted 30 ... (PDF, 652k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0015/231234/Ipswich-Waste-Services-2022-2023.pdf Explore

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   28 Jun 2022: 1. GENERAL OVERVIEW. 3. 1.1 INTRODUCTION. 3. 1.2 CUSTOMER CHARTER. 3. ... A Customer Charter has been established to assist in focussing Ipswich Waste Services on its obligations to the customers of the city.

4. IPSWICH WASTE SERVICES ■ PERFORMANCE PLAN 2021-2022 Adopted 24 ... (PDF, 407k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0003/148458/5-IpswichWasteServices2021-2022_A4_WEB.pdf Explore

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   22 Jun 2021: 1. GENERAL OVERVIEW. 3. 1.1 INTRODUCTION. 3. 1.2 CUSTOMER CHARTER. 3. ... A Customer Charter has been established to assist in focussing Ipswich Waste Services on its obligations to the customers of the city.

5. iFUTURE ■ CORPORATE PLAN Ipswich City Council respectfully acknowledges ... (PDF, 3257k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0010/148852/CorporatePlan2021-2026_A4_14.pdf Explore

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   22 Apr 2021: As well as seeking to improve our own service delivery, customer experience, and redeveloping our CBD, we’ll also be advocating for priority projects including the Ipswich to Springfield Central public ... Customer Experience Strategy and

6. 24 June 2021 Ipswich Mayor Teresa Harding 2021-22 Budget ... (PDF, 230k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0009/148581/Mayor-Teresa-Harding-2021-22-Budget-speech-u.pdf Explore

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   24 Jun 2021: As we’ve negotiated our way through the worst of COVID-19, Ipswich City Council has been there every. ... It’s not one this Council takes lightly. We recognise that. every cent of ratepayer funds must represent an investment in a better future.

   by Shane Currie

7. IPSWICH CITY COUNCIL ■ CORE BUSINESS SERVICES 2021-2022 Adopted ... (PDF, 1591k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0009/148509/3-CoreBusinessServices2021-2022_A4_WEB.pdf Explore

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   22 Jun 2021: Improve the customer experience and whole-of-council customer culture. RESOURCES FTE 122.4OPERATING BUDGET ($ ‘000) 2021/2022. ... Customer Experience Strategy finalisation and phased implementation. Other highlights:. Library services – upgrade and

8. Approved: 30 June 2021 Approver: General Manager (Corporate Services) ... (PDF, 636k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0020/216074/Complaints-Management-Framework.pdf Explore

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   22 Feb 2022: o parks beautification program; o resources available at the library; o customer experience at an Art Gallery or Civic Centre event. • ... Provides a customer with a centralised communication point, thereby improving the customer experience throughout

   by Angela Harms

9. Open and accountable council delivers budget on Transparency and Integrity Hub

   ipswich.qld.gov.au/about_council/media/media-releases/articles/2020/open-and-accountable-council-delivers-budget-on-transparency-and-integrity-hub Cached Explore

   27 Jun 2021: As councillors, working closely with council’s finance experts, we have poured over every item, line by line, and we’ve made strong and strategic decisions about how we spend ratepayer ... They will have the opportunity to examine where we have

10. City Operational Plan 2022–2023 Adopted 30 June 2022 2022–2023IPSWICH ... (PDF, 892k)

    ipswich.qld.gov.au/__data/assets/pdf_file/0014/231233/Operational-Plan-2022-2023.pdf Explore

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    28 Jun 2022: Operational projects also align to outcomes in iFuture and to the services we deliver to meet community needs. ... CS. Customer Experience Strategy finalisation and phased implementation. CCED. Continuation of the iVolve project to implement a technology

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