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1. Approved: 30 June 2021 Approver: General Manager (Corporate Services) ... (PDF, 636k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0020/216074/Complaints-Management-Framework.pdf Explore

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   22 Feb 2022: o parks beautification program; o resources available at the library; o customer experience at an Art Gallery or Civic Centre event. • ... Provides a customer with a centralised communication point, thereby improving the customer experience throughout

   by Angela Harms

2. Experience Nature

   ipswich.qld.gov.au/about_council/initiatives/environment/enviroplan/experience-nature Cached Explore

   23 Feb 2024: Experience Nature – Nature Sketchbook Workshop with Deb Mostert. RESCHEDULED to Tuesday 30 May. ... Mindfulness Trail Walk with Experience Nature. Friday 2 June, meet at 4.45pm.

3. New program to help Ipswich Central businesses stand out

   ipswich.qld.gov.au/about_council/media/media-releases/articles/2023/new-program-to-help-ipswich-central-businesses-stand-out Cached Explore

   31 Oct 2023: Shoppers are savvy and seek an immersive experience and research shows bricks-and-mortar stores have three seconds to attract and engage a customer. ... affect customer habits and how to adapt the in-store experience to optimise potential, improve

4. Customer satisfaction hits a high for library services across Ipswich

   ipswich.qld.gov.au/about_council/media/media-releases/articles/2022/customer-satisfaction-hits-a-high-for-library-services-across-ipswich Cached Explore

   14 Nov 2022: 14 November 2022. New library offerings in Ipswich CBD have helped customer satisfaction soar to almost 100 per cent. ... A key reason for these very positive survey responses is our amazing library staff who help make the experience of visiting our

5. IPSWICH CITY COUNCIL ■ OPERATIONAL PLAN QUARTER 1 REPORT ... (PDF, 1734k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0010/248572/Q1-OperationalPlan2023-2024_A4_8.pdf Explore

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   28 Nov 2023: circle circle. Catalyst Implementation of the Customer Experience Program. Progress on key initiatives in the quarter includes Snap Send Solve process and technology improvements being deployed, finalisation of the Immediate Action ... Plan priorities,

6. Page 1 of 13 Version Control and Objective ID ... (PDF, 491k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0004/145048/Councillor-Acceptable-Requests-Guidelines-and-Staff-Interaction-Policy.pdf Explore

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   8 May 2023: 8. 10.1 Customer requests. 9. Councillor Acceptable Requests Guidelines and. Staff Interaction Policy. ... 10. 11.1 Interaction with Council Officers/Employees. 10. 11.2 Non Work Related Interactions between Councillors and Council Employees.

   by Amber van Sloten

7. IPSWICH CITY COUNCIL ■ OPERATIONAL PLAN QUARTER 2 REPORT ... (PDF, 1819k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0006/251907/Q2-OperationalPlan2023-2024_A4_7.pdf Explore

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   11 Mar 2024: STATUS Q4. BUDGET STATUS. Catalyst Implementation of the Customer Experience Program. ... Plans for the program have been reviewed in line with the recommendations that were provided as part of the Customer Experience Maturity Assessment.

8. Page 1 of 22 Complaints Management Procedure Table of ... (PDF, 418k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0007/223936/Complaints-Management-Procedure.pdf Explore

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   20 Dec 2023: The CMU will be the central intake point for customer complaints received by Council. ... Customer Service Staff. Any officer in Council who is front facing and liaises directly with customers.

   by Carol Dellit

9. Core Business Services 2023–2024 Approval date – 22 June ... (PDF, 1828k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0003/242913/CoreBusinessServices-2023-2024.pdf Explore

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   21 Jun 2023: Develop and implement the Effective Asset Management project. 22. LIBRARY AND CUSTOMER SERVICES. ... Improve the customer experience and whole-of-council customer culture. RESOURCES FTE 136.5OPERATING BUDGET ($ ‘000) 2023–2024.

10. Page 1 of 2 Version Control and Objective ID ... (PDF, 356k)

    ipswich.qld.gov.au/__data/assets/pdf_file/0006/217392/Review-of-Penalty-Infringement-Notices-and-Property-Clearing-Charges-Policy.pdf Explore

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    24 May 2022: facts presented. 7. Roles and Responsibilities. Customer Service Officers (CSO’s) provide customers with advice based on scripting contained in MyCouncil and carry out the initial processing of review applications. ... Customer Liaison Officers (CLO’s

    by Amber van Sloten

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