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1. IPSWICH CITY COUNCIL ■ OPERATIONAL PLAN QUARTER 2 REPORT ... (PDF, 1819k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0006/251907/Q2-OperationalPlan2023-2024_A4_7.pdf Explore

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   11 Mar 2024: 8. PERFORMANCE QUARTER 2 2023–2024. Deliverables Status. STATUS No. ON TRACK circle 30. ... circle circle arrow-circle-down. Operational Continue a major review of iGO Transport Plan.

2. IPSWICH CITY COUNCIL ■ ANNUAL PLAN QUARTER 4 REPORT ... (PDF, 2268k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0004/245209/Operational-Plan-2022-2023-Quarter-4-Report.pdf Explore

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   28 Aug 2023: 8. PERFORMANCE QUARTER 4 2022–2023. Deliverables Status. STATUS No. ON TRACK – CONTINUING Dot-circle 16. ... circle circle circle circle arrow-circle-down. DELIVERABLES STATUS KEY. circle ON TRACK Dot-circle ON TRACK – CONTINUING circle NEEDS

3. IPSWICH CITY COUNCIL ■ ANNUAL PLAN QUARTER 3 REPORT ... (PDF, 1982k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0005/241934/Q3_OperationalPlan2022_2023_A4_3.pdf Explore

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   10 Aug 2023: circle circle circle arrow-circle-down. DELIVERABLES STATUS KEY. circle ON TRACK circle NEEDS ATTENTION circle AT RISK circle OTHER circle COMPLETE. ... circle circle circle arrow-circle-up. DELIVERABLES STATUS KEY. circle ON TRACK circle NEEDS ATTENTION

4. Customer Experience StrategyIpswich City Council YEARS 1–3 Approval date ... (PDF, 3553k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0010/236548/CustomerExperience_StrategyDoc_A4_WEB.pdf Explore

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   17 Mar 2023: 1.1 million library items borrowed or downloaded. 65,500 customer service requests raised. ... ̃ Reduced customer effort. IMPACT THIS WILL HAVE. ̃ Customers – will be informed of services we provide, will receive timely updates on requests, and will

5. IPSWICH CITY COUNCIL ■ OPERATIONAL PLAN QUARTER 2 REPORT ... (PDF, 2381k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0020/239321/Q2-OperationalPlan2022-2023.pdf Explore

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   10 Aug 2023: 8. PERFORMANCE QUARTER 2 2022–2023. Deliverables Status. STATUS No. ON TRACK circle 22. ... circle circle arrow-circle-down. The quarter two status indicator for Local Government Infrastructure Plan (LGIP) was incorrect, showing as a budget indicator.

6. IPSWICH CITY COUNCIL ■ OPERATIONAL PLAN QUARTER 1 REPORT ... (PDF, 2870k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0005/236471/Q1-OperationalPlan2022-2023_A4_WEB.pdf Explore

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   25 Nov 2022: 8. PERFORMANCE QUARTER 1 2022–2023. Deliverables Status. STATUS No. ON TRACK circle 25. ... circle circle. 12. PROJECT TYPE DELIVERABLE Q1 COMMENT. STATUS Q1. STATUS Q2.

7. Page 1 of 13 Version Control and Objective ID ... (PDF, 491k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0004/145048/Councillor-Acceptable-Requests-Guidelines-and-Staff-Interaction-Policy.pdf Explore

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   8 May 2023: 8. 9.9 Request a review. 8. 10. CUSTOMER SERVICE REQUESTS AND SERVICE STANDARDS. ... 8. 10.1 Customer requests. 9. Councillor Acceptable Requests Guidelines and. Staff Interaction Policy.

   by Amber van Sloten

8. Page 1 of 38 Unreasonable Customer Conduct Management – ... (PDF, 582k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0015/250170/Unreasonable-Customer-Conduct-Management-Complaints-Management-Unit-Procedure.pdf Explore

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   19 Jan 2024: matters affecting customers are often a catalyst for complaints. Customers who feel they have. ... operational format. Page 16 of 38. IPSWICH CITY COUNCIL | Unreasonable Customer Conduct Management – Complaints.

   by Carol Dellit

9. Customer Charter

   ipswich.qld.gov.au/about_council/media/corporate_publications/customer-charter Cached Explore

   15 Aug 2023: Our Customer Charter. Putting our customers at the centre of everything we do. ... Unreasonable customer conduct will be dealt with under the Unreasonable Customer Conduct Policy.

10. Page 1 of 4 Version Control and Objective ID ... (PDF, 371k)

    ipswich.qld.gov.au/__data/assets/pdf_file/0018/244053/Customer-Service-Policy.pdf Explore

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    10 Jul 2023: Council also has an expectation that its customers reciprocate this level of behaviour to cement a mutually respectful interaction that allows Council to provide a high level of customer service. ... IPSWICH CITY COUNCIL | Customer Service Policy.

    by Amber van Sloten

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