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1. Ipswich City Council exceeds customer service benchmark

   ipswich.qld.gov.au/about_council/media/media-releases/articles/2023/ipswich-city-council-exceeds-customer-service-benchmark Cached Explore

   13 Sep 2023: This is a great result not only for the hardworking customer services team at council but also our community who directly benefit from improved customer service outcomes,” Cr Fechner said. ... Council receives a high volume of interactions with

2. IPSWICH CITY COUNCIL CUSTOMER CHARTERPutting our customers at the ... (PDF, 306k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0009/243891/ICC_Customer_Charter_2023.pdf Explore

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   25 Jul 2023: Our principlesOur CARE principles form the foundation of our customer service. ... How you can help us To assist us in delivering quality customer service we ask you to:.

3. Page 1 of 38 Unreasonable Customer Conduct Management – ... (PDF, 582k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0015/250170/Unreasonable-Customer-Conduct-Management-Complaints-Management-Unit-Procedure.pdf Explore

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   19 Jan 2024: Management Unit Procedure. While most customers using our services and members of the public using our facilities. ... terminating their access to those services? 8.9 Manage Initial Interactions. Managing customer behaviour is a core function of a

   by Carol Dellit

4. Commercial Waste and Resource Recovery Solutions Ipswich.qld.gov.au/business/wasteIpswich Waste Services ... (PDF, 1122k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0018/251343/IWS_Commercial_Waste_Brochure.pdf Explore

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   24 Oct 2023: Cardboard Recycling Services 6. Waste Collection Site Access 7. Skip Bin Services 8. ... Can any of your waste be recycled?Recycling services can be a more cost effective option as it does not incur landfill disposal charges.

5. Core Business Services 2023–2024 Approval date – 22 June ... (PDF, 1828k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0003/242913/CoreBusinessServices-2023-2024.pdf Explore

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   21 Jun 2023: HOW WE MEASURE. Delivery of maintenance services within the on-time delivery target key performance indicator of 85%. ... Provide customer service via the Contact Centre and Customer Service teams for the majority of council services.

6. Page 1 of 4 Ipswich Waste Services – Competitive ... (PDF, 237k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0019/250381/Ipswich-Waste-Services-Competitive-Neutrality-Policy.pdf Explore

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   29 Jan 2024: General Manager Environment and Sustainability. Sets performance targets for IWS’ Community Service Obligations, that may have impact on Competitive Neutrality. ... 11. Related Documents. Waste Services Community Service Obligations Policy. National

   by Carol Dellit

7. Ipswich.qld.gov.au City of Ipswich Resource Recovery Strategy 2021-2031 CONTENTS ... (PDF, 1719k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0005/215474/Resource_Recovery_Strategy_-_Final.pdf Explore

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   17 Jun 2021: Council’s primary mechanism for customer service regarding waste is Ipswich Waste Services, a commercialised business unit. ... To ensure the City’s accountability to this goal of providing excellence in customer service to the community and all its

8. Core Business Services 2022–2023 2022–2023IPSWICH CITY COUNCIL ■ CORE ... (PDF, 1840k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0013/231232/Core-Business-Services-2022-2023.pdf Explore

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   28 Jun 2022: Staff engagement survey. CORE SERVICE ACTIVITIES Administrative support services for councillors and the office of the Mayor ensuring all legislative obligations are met. ... Provide a customer service function via the Contact Centre and Customer Service

9. Residential Waste Services Ipswich.qld.gov.au/waste http://Ipswich.qld.gov.au/live/waste-and-recycling Sustainable Waste ManagementIpswich Waste ... (PDF, 784k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0009/245529/IWS_Residential-Waste-Brochure_DL_2023_2.pdf Explore

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   13 Apr 2023: IWS is a commercial business unit of Ipswich City Council that provides facilities and services to meet your waste and recycling needs. ... For further details please visit Ipswich.qld.gov.au/glass. For morning information about your Recycling service

10. Template for policies (PDF, 210k)

    ipswich.qld.gov.au/__data/assets/pdf_file/0019/92323/Sundry-Debt-Credit-and-Recovery-Policy.pdf Explore

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    1 Jun 2022: Customer Services Officer – Sundry Debts: Operational day to day responsibility for the performance of the Sundry Debts, including the following actions:. ... customer has been authorised to receive goods or services to a predefined value.

    by Richard Bennett

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