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1. Page 1 of 4 Version Control and Objective ID ... (PDF, 371k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0003/85971/Customer-Service-Policy.pdf Explore

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   10 Jul 2023: Council also has an expectation that its customers reciprocate this level of behaviour to cement a mutually respectful interaction that allows Council to provide a high level of customer service. ... IPSWICH CITY COUNCIL | Customer Service Policy.

   by Amber van Sloten

2. Ipswich City Council exceeds customer service benchmark

   ipswich.qld.gov.au/about_council/media/media-releases/articles/2023/ipswich-city-council-exceeds-customer-service-benchmark Cached Explore

   13 Sep 2023: Council receives a high volume of interactions with residents and other customers, recording almost 16,000 customer service calls in June, more than 1,300 face-to-face interactions, about ... To view council’s new Customer Charter, visit Ipswich.qld.gov

3. IPSWICH CITY COUNCIL CUSTOMER CHARTERPutting our customers at the ... (PDF, 306k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0009/243891/ICC_Customer_Charter_2023.pdf Explore

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   25 Jul 2023: IPSWICH CITY COUNCIL. CUSTOMER CHARTERPutting our customers at the centre of everything we do. ... Council is committed to keeping our customers informed until a resolution is achieved.

4. 1. Acceptance 1.1. These Terms and Conditions (Terms) constitute ... (PDF, 39k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0018/250425/ICC_OnDemandKerbside_TCs.pdf Explore

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   29 Jan 2024: 2. Service requirement. 2.1 The Customer must lodge a collection request within 21 days after receival of the bag. ... Any costs incurred by the Contractor or Council due to non-compliance by the Customer with these Terms as reasonably determined by

5. Customer Feedback Information

   ipswich.qld.gov.au/about_council/contact-council/customer-feedback-information Cached Explore

   19 Jan 2024: What is a request for service? Council provides a diverse number of services and programs to our customers and receives complaints on a daily basis. ... Customer complaints when they are first brought to our attention, in the majority of cases the

6. Chartering a better way forward for serving Ipswich

   ipswich.qld.gov.au/about_council/media/media-releases/articles/2023/chartering-a-better-way-forward-for-serving-ipswich Cached Explore

   10 Aug 2023: The charter is a key deliverable in council’s Customer Experience Strategy, highlighted as a priority in council and the community’s shared vision in the organisation’s 2021-2026 Corporate ... Council’s customers, including residents, ratepayers,

7. Template for policies (PDF, 210k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0019/92323/Sundry-Debt-Credit-and-Recovery-Policy.pdf Explore

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   1 Jun 2022: If in the event that a customer requests credit and that Customer has previously displayed. ... 1. In all other circumstances than 1. And 2. above, a customer needs to request a credit.

   by Richard Bennett

8. Annual Plan

   ipswich.qld.gov.au/about_council/media/corporate_publications/annual-plan Cached Explore

   12 Mar 2024: The City Operational Plan 2023-2024 projects, together with the relevant Corporate Plan catalyst projects, are presented through alignment with the iFuture themes. ... The City Operational Plan 2022–2023 projects, together with the relevant Corporate

9. Page 1 of 8 Version Control and Objective ID ... (PDF, 426k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0006/143961/Unreasonable-Customer-Conduct-Policy.pdf Explore

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   24 May 2022: lodging requests for service that, compared to requests of a similar nature lodged by other customers, are considered unreasonable in number. ... Having the customer removed from Council premises (which may include security/ Police involvement).

   by Amber van Sloten

10. City Operational Plan 2022–2023 Adopted 30 June 2022 2022–2023IPSWICH ... (PDF, 892k)

    ipswich.qld.gov.au/__data/assets/pdf_file/0014/231233/Operational-Plan-2022-2023.pdf Explore

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    28 Jun 2022: The City Operational Plan 2022–2023 projects, together with the relevant Corporate Plan catalyst projects, are presented through alignment with the iFuture themes:. ... 2. HOW TO READ THIS PLAN. Deliverables – Catalyst and OperationalCatalyst

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