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1. Page 1 of 22 Complaints Management Procedure Table of ... (PDF, 418k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0007/223936/Complaints-Management-Procedure.pdf Explore

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   20 Dec 2023: The procedure provides advice on how to investigate and respond to complaints, while ensuring that Council is meeting its legislative obligations and engaging in best practice for customer and complaint management. ... 1 Refer to the Complaints

   by Carol Dellit

2. Page 1 of 7 Version Control and Objective ID ... (PDF, 455k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0011/85961/Complaints-Management-Policy.pdf Explore

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   20 Dec 2023: 2. Purpose and Principles. Council has established a Complaints Management Framework, (framework), which is a complaints process in accordance with sections 306 of the Local Government Regulation 2012, 268 of the ... Complaints. management. framework.

   by Amber van Sloten

3. Page 1 of 38 Unreasonable Customer Conduct Management – ... (PDF, 582k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0015/250170/Unreasonable-Customer-Conduct-Management-Complaints-Management-Unit-Procedure.pdf Explore

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   19 Jan 2024: Page 1 of 38. Unreasonable Customer Conduct Management. – Complaints Management Unit Procedure. ... IPSWICH CITY COUNCIL | Unreasonable Customer Conduct Management – Complaints. Management Unit Procedure.

   by Carol Dellit

4. Page 1 of 34 IPSWICH CITY COUNCIL CIVIC CENTRE ... (PDF, 717k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0019/110296/Ipswich_City_Council_Civic_Centre_Employees_Certified_Agreement_2021.pdf Explore

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   23 Mar 2023: follow all lawful directions given by the employee's supervisor or management representative;. • ... Employees (other than a casual employee) accrue 3 weeks sick / carers leave per annum.

5. IPSWICH CITY COUNCIL (PDF, 680k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0006/9969/Ipswich_City_Council_Resource_Recovery_Drivers_Certified_Agreement_2021.pdf Explore

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   5 Apr 2022: The Resource Recovery Local Consultative Committee (RRLCC) shall provide for equal representation of both RRLCC management and employee representatives. ... the employee by Council Management, which shall include the commencement date at the new location

   by Diana Mignani

6. Page 1 of 5 Version Control and Objective ID ... (PDF, 402k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0004/95764/Dealing-with-a-Complaint-involving-the-Chief-Executive-Officer-Policy.pdf Explore

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   8 May 2023: person5. 9. Complaints about the public official/CEO. If a complaint may involve an allegation of corrupt conduct of the CEO of Ipswich City Council, the complaint may be reported to:. • ... If the nominated person reasonably suspects the complaint may

   by Amber van Sloten

7. Page 1 of 45 IPSWICH CITY COUNCIL OFFICERS CERTIFIED ... (PDF, 668k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0018/110295/Ipswich_City_Council_Officers_Certified_Agreement_2021.pdf Explore

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   5 Oct 2022: employees and shall not exceed twelve (12) members. Employee representatives should come from a cross-. ... three (3) months or terminate the employee’s employment. Employees may be dismissed during the.

   by Chloe Boike

8. Customer Feedback Information

   ipswich.qld.gov.au/about_council/contact-council/customer-feedback-information Cached Explore

   19 Jan 2024: During the triage process if it is identified that your feedback does not fall under the complaint types managed by the CMU as outlined in Council's Complaints Management Framework (PDF, ... Complaints Management Framework. Council has a complaints

9. Customer Experience StrategyIpswich City Council YEARS 1–3 Approval date ... (PDF, 3553k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0010/236548/CustomerExperience_StrategyDoc_A4_WEB.pdf Explore

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   17 Mar 2023: customers saying:. employees saying:. 11. DES. IGN. PROGRAM PRIORITIES. 1. Map current and ideal customer journeys – identify key customer journeys and map current state from a customer’s perspective. ... customers saying:. employees saying:. 17. WE

10. Page 1 of 8 Version Control and Objective ID ... (PDF, 426k)

    ipswich.qld.gov.au/__data/assets/pdf_file/0006/143961/Unreasonable-Customer-Conduct-Policy.pdf Explore

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    24 May 2022: Ipswich City Council Complaints Management Policy. • Ipswich City Council Complaints Management Framework. • ... Conduct (UCC). Behaviour by a current or former customer/complainant which, because of its nature and frequency, raises substantial health

    by Amber van Sloten

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